MICHAEL DAVIS
Honolulu,Hawaii
Summary
Skilled Business Development leader offering 15 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
16
16
years of professional experience
Work History
Business Development Manager
ProService Hawaii
2023.10 - Current
- Establish internal relationships with teams across the organization to ensure prospect expectations are exceeded.
- Managed a diverse portfolio of 350 accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Finance / Sales Manager
Cutter Dodge
2019.04 - 2023.10
- Assessed each client's situation and coordinated with lending agencies to suggest financing solutions and exceeded industry leading standards with $3400 front end gross average and $3100 back end gross average
- Maintained knowledge in title laws, registration process, specific local, state, and federal regulations, and current interest rates
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Drove sales by developing multi-million dollar contract sales.
Operation Manager
Hertz
2018.06 - 2019.05
- Directed and processed the activities of frontline employees and championed productivity through employee involvement and accountability
- Developed strong planning and logistical skills in fleet management, vehicle service, vehicle replenishment and revenue generation
- Maintained hourly reservations, return counts, vehicle make/model availability, and preventative maintenance schedules.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Devised processes to boost long-term business success and increase profit levels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
District Manager
Sprint - Elite Wireless Group
2017.03 - 2018.06
- Ensured each center delivered value and exceptional customer service to clients by achieving customer satisfaction scores of 82.5% and higher, and churn of 2% or lower
- Enriched strong team of store leaders that maintained and enhanced sales valuations, implemented business plans, and ensured projects were executed profitably.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Supervised 10 locations to enforce high-quality standards of operation.
- Negotiated favorable lease agreements for new store locations, resulting in reduced overhead costs and increased profitability.
Retail Sales Manager
AT&T Mobility
2011.10 - 2017.03
- Exceeded monthly sales targets and Key Performance Indicators by coaching and developing team members (125% monthly attainment)
- Identified career desires with each team member to develop performance, image, and exposure.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Recruited, hired and trained 87 associates to develop into productive team members with excellent product knowledge.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
Internet Sales Manager
Cutter Dodge
2008.02 - 2011.10
- Generated leads by managing ads and updating trends within the industry
- Prepared, maintained, and reviewed all online inventory listings for accuracy.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
Education
Business Management - Business Administration And Management
University of Hawaii at Manoa
Honolulu, HI05.2008
Skills
- Prompt at decision making and conflict handling
- Self-motivated, assertive, and confident
- Leadership and team building capabilities
- Versatility and adaptability to tackle new responsibilities
- Ability to launch and manage highly successful projects and ideas
- Essential interpersonal skills in communication, conflict resolution, negotiation, persuasion, and motivation
- Networking strength
- Revenue development
- Sales coordination
- Account Management
- Data Analytics
- Business development and planning
- Salesforce Software
- CRM Platforms
Industry Expertise
- Executive Collaborations
- Team Management
- Staff Recruiting and Retention
- Cultural Awareness
- Business and Marketing Awareness
- Project Leadership
- KPI Setting and Attainment
- Strategy Development
- Revenue and Profit Growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Development Manager
ProService Hawaii
2023.10 - Current
Finance / Sales Manager
Cutter Dodge
2019.04 - 2023.10
Operation Manager
Hertz
2018.06 - 2019.05
District Manager
Sprint - Elite Wireless Group
2017.03 - 2018.06
Retail Sales Manager
AT&T Mobility
2011.10 - 2017.03
Internet Sales Manager
Cutter Dodge
2008.02 - 2011.10
Business Management - Business Administration And Management
University of Hawaii at Manoa
Similar Profiles
Carla KatschmanCarla Katschman
General Manager at JQ Investments/ProService HawaiiGeneral Manager at JQ Investments/ProService Hawaii
Storm KenuiStorm Kenui
Registered Nurse, Neonatal Intensive Care at Hawaii Pacific HealthRegistered Nurse, Neonatal Intensive Care at Hawaii Pacific Health
Tod BerryTod Berry
Marine Manager at Pasha Hawaii Dba Hawaii Stevedores Inc.Marine Manager at Pasha Hawaii Dba Hawaii Stevedores Inc.