Michael Davis
Jacksonville,FL
Summary
Dynamic and results-oriented professional with a proven track record at VyStar Credit Union, adept in technical troubleshooting and fostering client relations. Leveraged expertise in digital support and teamwork to enhance customer satisfaction and streamline digital solutions. Excelled in critical thinking and problem-solving, significantly contributing to team success and operational efficiency.
Overview
12
12
years of professional experience
Work History
Digital Services Specialist
VyStar Credit Union
06.2017 - 12.2023
- Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts.
- Promptly consulted with team leaders to address any escalated client issues.
- Enhanced customer satisfaction by efficiently addressing and resolving digital service issues.
- Assisted customers with technical support inquiries.
- Collaborated with cross-functional teams to design and implement innovative digital solutions for clients.
- Assisted clients in selecting appropriate platforms and technologies based on their unique needs and requirements leading them towards successful implementations.
- Demonstrated increased knowledge of company products and equipment.
Grocery Clerk/ Meat and Seafood Clerk
Publix
01.2012 - 07.2017
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Set up new sales displays each week with fresh merchandise.
- Pleasantly greeted customers and provided prompt and courteous service.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Technical Specialist
ADT Security
02.2015 - 05.2017
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Analyzed and evaluated customer feedback to improve vehicle design and performance.
- Completed troubleshooting and diagnostics on company resources.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Debt Recovery Specialist
Stellar Recovery Inc
08.2015 - 11.2016
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across the organization.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Optimized workflow efficiency by regularly updating account statuses based on payment arrangements or changes in debtor circumstances.
- Documented customer payment interactions and account statuses for future reference.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
Education
Bachelor of Arts - Information Technology
Florida State College
Jacksonville, FL12-2026
High School Diploma -
Terry Parker High School
Jacksonville, FL06-2012
Skills
- Technical troubleshooting
- Data entry
- Client relations
- Digital support
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Payment processing
- Multitasking
- Critical thinking
- Microsoft Excel
- Product and service solutions
Timeline
Digital Services Specialist
VyStar Credit Union
06.2017 - 12.2023
Debt Recovery Specialist
Stellar Recovery Inc
08.2015 - 11.2016
Technical Specialist
ADT Security
02.2015 - 05.2017
Grocery Clerk/ Meat and Seafood Clerk
Publix
01.2012 - 07.2017
Bachelor of Arts - Information Technology
Florida State College
High School Diploma -
Terry Parker High School
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