Michael Davis
Washington,DC
Summary
Dynamic and results-driven General Manager with over a decade of progressive leadership experience in the waste management industry. Adept at driving operational excellence and achieving significant P&L growth, with a proven track record of managing multi-million-dollar budgets. Demonstrated expertise in strategic planning, talent development, and cross-functional team leadership. Known for fostering a positive, inclusive workplace culture and spearheading initiatives that enhance safety, efficiency, and profitability. Skilled in navigating complex challenges and implementing innovative solutions to drive business success. Committed to sustainability, regulatory compliance, and building strong relationships with stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Republic Services
11.2023 - Current
- Oversee an $80MM P&L and lead a team of Managers with a focus on Safety, Operating Income, and Routing Efficiencies
- Lead an infrastructure team comprised of division-level managers, including Operations, Fleet Management, Sales, Finance, Human Resources, Safety, and Environmental Compliance
- Execute a local market strategy that complements the Area’s overall strategic operating and marketing plans
- Implement tactical initiatives to drive functional excellence and budget achievement
- Manage all matters related to collection and post-collections operations, including transfer stations, landfills, recycling centers, and complexes
- Represent the company to customers, vendors, municipal customers, and other external stakeholders
- Oversee effective safety and accident prevention programs to ensure a safe and productive work environment for all employees
- Ensure compliance with all standards, including environmental, operating, regulatory, safety, accounting, and ethics
- Drive change management initiatives to introduce and sustain new processes contributing to the growth and durability of the Business Unit
- Build and maintain strong and effective relations with relevant government, community, and environmental groups.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Republic Services
01.2021 - 10.2023
- Managed a $65MM P&L and led a team of Managers with a focus on Safety, Operating Income, and Routing Efficiencies
- Partnered with Area Leadership to develop and execute strategic plans to meet Market P&L and Operating Income goals
- Ensured successful implementation of initiatives from Area and Headquarters, covering Safety, Sales, Collections, Maintenance, and Post Collections
- Established durable processes to promote sustainability, safety, and compliance, adhering to company standards
- Identified areas for operational improvement, focusing on talent management and employee development
- Cultivated a positive, human-centered culture through Employee Engagement, Inclusion & Diversity, and effective communication
- Worked closely with the Environmental Services Team to optimize operations and explore additional revenue opportunities.
Area Manager Collections - Hauling Operations
Republic Services
02.2019 - 01.2021
- Enhanced South Area performance by implementing processes to increase Operational and Labor Effectiveness
- Led Stage Gate Workshops to promote consistent and positive Hauling Fundamentals
- Developed processes to reduce labor costs and increase operational effectiveness
- Implemented operational strategies and Customer Zeal Tracking, analyzing weekly and monthly trends
- Analyzed BU and Divisional behaviors to predict future marketplace actions, improving operations using performance data.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Operations Manager
Republic Services
09.2018 - 02.2019
- Responsible for a $35MM P&L
- Established operational objectives, delegated assignments, and streamlined operations for Labor and Routing Effectiveness
- Supervised team members to enhance site-wide productivity
- Managed operations including staff hiring, training, development, scheduling, and supervision
- Strengthened performance metrics tracking and analysis to improve tactical and strategic plans.
Operations Supervisor
Republic Services
12.2014 - 09.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Completed weekly payroll for 100 employees.
Route Auditor
Republic Services
06.2014 - 12.2014
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Planned and executed follow-up audits at appropriate intervals.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Executed audit phases and entered data into accounting software for analysis.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Call Center - Operations Manager
AT&T U-verse - Interactive Response Technologies
01.2010 - 05.2014
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed process controls and metrics for daily management of call center.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Supervised 145 Agents, 8 Supervisors and 3 QA Reps, in providing excellent customer service to callers requiring assistance for Sales and Billing issues.
Education
Associate of Arts - General Education
Los Angeles Pierce College
Woodland Hills, CASkills
- P&L Management
- Strategic Planning
- Team Building
- System Implementation
- Safety Compliance
- Process Improvement
- Cost Reduction and Containment
- Operations Management
- Budgeting
- Cross-Functional Communications
- Risk Management
- Business Planning
- Quality Control
- Customer Service
- Employee Relations
- Conflict Resolution
Certification
edX Verified Certificate for Exercising Leadership: Foundational Principles
- Organizational Leadership · Organizational Effectiveness Training - November 2023
Timeline
General Manager
Republic Services
11.2023 - Current
General Manager
Republic Services
01.2021 - 10.2023
Area Manager Collections - Hauling Operations
Republic Services
02.2019 - 01.2021
Operations Manager
Republic Services
09.2018 - 02.2019
Operations Supervisor
Republic Services
12.2014 - 09.2018
Route Auditor
Republic Services
06.2014 - 12.2014
Call Center - Operations Manager
AT&T U-verse - Interactive Response Technologies
01.2010 - 05.2014
Associate of Arts - General Education
Los Angeles Pierce College