Michael Davis
Snowflake,AZ
Summary
Dynamic Lead Technician with a proven track record at Max Internet Solutions, excelling in troubleshooting and system maintenance. Renowned for enhancing customer satisfaction through effective communication and rapid issue resolution. Expert in diagnostic testing and preventive maintenance, consistently improving equipment efficiency and reliability while fostering strong client relationships.
Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Lead Technician /Technical Customer Service Representative
Max Internet Solutions
Taylor, Arizona
03.2015 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
Education
Certificate - Business Law
Central Arizona College
Coolidge, AZ04-2014
Certificate of Technical Studies - Janitorial / Custodial Maintenance
Central Arizona College
Coolidge, AZ02-2013
Skills
- Diagnostic testing
- System maintenance
- System testing
- Electrical systems
- Data analysis
- Site survey
- Remote support management
- Issue resolution
- Troubleshooting
- Documentation and reporting
- Preventive Maintenance
- Tech-Savvy
- Power Tools and Equipment
- Customer rapport
- Customer interaction
- Operation Monitoring
- Routine Inspections
- Installation and repair
- System troubleshooting
- System installation
- Software configuration
Timeline
Lead Technician /Technical Customer Service Representative
Max Internet Solutions
03.2015 - Current
Certificate - Business Law
Central Arizona College
Certificate of Technical Studies - Janitorial / Custodial Maintenance
Central Arizona College
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