Summary
Overview
Work History
Education
Skills
Timeline
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Michael Davis

St Louis,MO

Summary

Dynamic operations professional with a proven track record at FedEx Ground, enhancing employee retention through effective training and mentorship. Skilled in optimizing logistics and fostering teamwork, I excel in customer satisfaction and relationship building, ensuring seamless communication and efficient processes. Committed to driving performance and creating a positive work environment.

Overview

7
7
years of professional experience

Work History

Linehaul Support Rep

FedEx Ground
06.2023 - Current
  • Reduced driver turnover by addressing concerns, providing support, and fostering a positive work environment.
  • Collaborated with warehouse teams to ensure timely loading and unloading of freight.
  • Monitored road conditions constantly through various sources such as traffic reports and weather updates, providing real-time information to drivers for route adjustments when necessary.
  • Optimized load assignments to maximize efficiency and minimize empty miles driven.
  • Resolved transportation issues promptly by effectively communicating with carriers and customers

LTL Dispatcher

Copp of St. Louis
06.2022 - 04.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 13 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Operations Manager

FedEx Ground
05.2018 - 06.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Education

No Degree - Gen Ed

Black Hawk College
Moline, IL
06-2013

High School Diploma -

Rock Island High School
Rock Island, IL
06-2011

Skills

  • Customer satisfaction
  • Remote support
  • Organization
  • Microsoft office
  • Escalation handling
  • Documentation
  • Social media
  • Teamwork and collaboration
  • Customer service
  • Verbal and written communication
  • Office administration
  • Training and mentoring
  • Relationship building
  • Interpersonal skills

Timeline

Linehaul Support Rep

FedEx Ground
06.2023 - Current

LTL Dispatcher

Copp of St. Louis
06.2022 - 04.2023

Operations Manager

FedEx Ground
05.2018 - 06.2022

No Degree - Gen Ed

Black Hawk College

High School Diploma -

Rock Island High School

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Michael Davis