Michael Dawson
Saginaw,Mi
Summary
- Honorably Discharged Military Veteran with Several Years Experience in Many Fields to Include Management of People and Resources to Include Nuclear Weapons; Seeking a Position Helping Youth
- Cared for Adjudicated Male Youth and Created a Safe Environment for Them on a day-to-day Basis
- Counseled Adjudicated Male Youth to Help Them Adjust to Their Current Situation, and Mentored Them in Goal Setting
- Monitored Behavior of Adjudicated Male Youth and Taught Coping Mechanisms to Help in the Process of Reintegrating Back Into Society
- Conduct Day-to-Day Therapy and Care of Autistic Children Under the Supervision of a Licensed Board Certified Behavior Analyst (BCBA)
- Responsible for the Safety of the Child to Include Restraints to Protect the Child From Harming Themselves
- Document all Therapy and Data for the BCBA to be Used in Graphing Success and Failure of the Child Within the Guidelines of Prescribed Therapy
- Developed a Tracking System to Contact Patients With Late Payments and Investigated Contact Information of Non-Compliant Patients
- Counseled Patients on Various Payment Plans and Assisted Patients in Creating Payment Plans That Would Benefit Both Parties
- Assisted Reception and Billing Staff in Their Collection Efforts
- Generated all Files Sent to Credit Agencies and Supervised Credit Agency Collection
- Researched and Investigated Hospital Billings for Both Hospital Providers and Insurance Companies to Ensure Costs/Billings Were in Compliance
- Researched, Obtained Grants and Gifts and Built First Computer Network for the Western UP for use in Disaster Response; With Non-Profit Monies; Under Budget and Within 60 Days
- Built and Managed Shelters for Over 200 Stranded Airline Passengers During 9/11. Located Shelter and Food, and Accommodated 16 Different Languages. Managed Entire Operation for Four (4) Days on a Budget of Less than $500
- Partnered with Elementary School Teachers to Implement Disaster Training Courses and Taught Students Disaster Techniques
- Wrote Grants to Assist Teachers in Paying for Materials
- Teach Classes in all Subject Areas to Students From Grades Kindergarten to 12th Grade
- Form Lasting Relationships With Students and Staff in a Short Amount of Time
- Learn Several Subject Areas Along With Teaching Aids Very Quickly in Order to Accommodate Students
- Negotiated Agreement Between two (2) UP Red Cross Chapters and Salvation Army Chapters to Determine Role Responsibilities for Each Agency, Thus Eliminating Inter-Agency Disagreements on Disaster Relief Operations Protocol and Duplication of Efforts. This Plan Served as a Model for Future Disasters
- Managed Sales of Roofing, Windows and Siding for the Largest Home Improvement Company in Michigan
- Negotiated Contracts in Excess of $20,000
- Prepared all Financial Paperwork and Conditions for Over 16 Lenders
- Recruited, Managed, Organized and Coordinated Volunteers
- Coordinated, Organized and Managed Several Organizations Databases for Command and Control
- Managed and Coordinated Emergency Situations
- Organized Youth Groups and Outreach Programs With Elementary Schools
- Provided Leadership for 4-6 Man Teams in the Security of National Resources, to Include the Security of Dignitaries
- Implemented Security Procedures While Managing Teams on Security Details
- Trained Teams on Security Procedures in all Facets of Operations
- Performed Investigations as Ordered
- Learned and Followed Therapeutic Crisis Intervention (TCI) Government Guidelines to Restrain Adjudicated Male Youth When Necessary
- Managed Sales of Health and Life Insurance Products to Include Whole Life; Universal and Term Life; Annuities; Medicare Supplement and Drug Packages; as well as Long-Term Care Policies
- Provided Insurance Products to Seniors Within the Port Huron and Saginaw Areas
- Conducted Fact-Finding Meetings as well as Cold-Calling to set Appointments
- Managed B2B Sales of Security and Productivity Products
- Recommended Solutions for Small Businesses to Solve Their Security and Productivity Issues
- 1year OTR experience with CDL-A
- 1 Year of Dispatching nuclear Convoys for USAF
- Worked OTR and Dedicated Routes with CR England and Crete Carrier
Overview
16
16
years of professional experience
Work History
Residential Unit Supervisor
Holy Cross Services
03.2023 - 08.2024
- Provided services to adjudicated male youth, to include interviewing, evaluating, and assessing youth to determine appropriate plans of action for treatment.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each youth's unique needs.
- Coordinated social activities for residents based on individual interests, promoting engagement, enrichment, and relationship building.
- Managed a team of direct support professionals, providing guidance, mentorship, and performance evaluations to promote professional growth.
- Increased safety within the residential unit by conducting regular safety drills and updating emergency preparedness plans as needed.
- Developed staff competency in crisis intervention techniques, resulting in reduced behavioral incidents among youth.
- Mentored new supervisors in implementing best practices for youth program management, contributing to overall organizational growth.
- Ensured compliance with state regulations through thorough record-keeping and prompt attention to any deficiencies noted during inspections.
- Streamlined daily operations by creating efficient schedules and delegating tasks to appropriate team members.
- Improved communication between youth, families, and staff through regular meetings and updates on youth progress.
- Championed person-centered care initiatives that led to increased autonomy for youth in their daily lives.
- Testified in court hearings.
OTR Team Driver
Crete Carriers
06.2019 - 05.2020
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained accurate logs of hours worked, miles driven, expenses incurred, and other relevant information for reporting purposes.
- Participated in regular safety meetings to stay current on industry best practices and regulatory changes.
- Reduced fuel consumption by monitoring vehicle performance and employing fuel-efficient driving techniques.
OTR/ Dedicated routes
C R England
10.2018 - 06.2019
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Conducted thorough pre-trip inspections, identifying potential maintenance issues and ensuring vehicle safety.
- Enhanced team efficiency by implementing strategic driving schedules and rest periods.
- Reduced fuel consumption by monitoring vehicle performance and employing fuel-efficient driving techniques.
- Optimized loading procedures for efficient space utilization, preventing cargo damage during transport.
Registered Behavior Technician (RBT)
Centria Healthcare
09.2017 - 01.2018
- Developed behavior management strategies to address challenging behaviors effectively while ensuring client safety at all times.
- Completed job documentation and conveyed final report to field technician.
- Contributed to a safe learning environment by addressing behavioral issues promptly using positive reinforcement techniques.
- Managed classroom behavior effectively through the implementation of clear expectations and consistent consequences.
- Implemented behavior management strategies to maintain a structured, supportive learning environment for all students.
- Reduced incidents of negative behavior by implementing positive reinforcement strategies.
Sales
Hansons
05.2015 - 09.2017
- Exceeded monthly sales goals by implementing effective sales strategies and techniques.
- Increased sales revenue by developing strategic plans and implementing effective sales techniques.
- Generated personal sales to meet or exceed established sales goals.
- Increased sales revenue by implementing effective sales strategies and maintaining strong client relationships.
Youth Care Worker
Wolverine Human Services
05.2011 - 07.2014
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
Substitute Teacher
PCMI
09.2010 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Health and Life Insurance Agent
Bankers Life and Casualty Company
09.2009 - 07.2010
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Sales Representative
ADT Security Services
02.2009 - 08.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Patrol Sergeant
Allied Universal Security
05.2020 - 03.2023
- Backed up patrol officers during difficult stops or to answer complex questions.
- Handled high-stress situations calmly under pressure while making critical decisions to protect public safety.
- Mentored junior officers, providing guidance on proper police procedures and promoting professional growth.
- Evaluated officer performance during shifts, identifying areas for improvement and providing constructive feedback for continuous development.
Education
B.S. - History/Philosophy
Northern Michigan University
Marquette, MIMPA - Masters Public Administration
University of Phoenix
Flint, MI12.2017
Skills
- Child Welfare Skills
- Strong Communication Skills
- Health and Safety Awareness
- Decision-Making Competence
- Problem-Solving
- Time Management
- Attention to Detail
- Staff Management
- Microsoft Office
- Multitasking
- Care-Logic Competent
- MISACWIS Competent
Certificates and licenses
- State Registered Behavior Technician, Centria Healthcare, Saginaw, Michigan
- Licensed in Home Improvement Sales, State of Michigan
- Held a Secret Clearance during Military Service
- CDL-A, State of Michigan
Honors, awards and organizations
- Awarded the Air Force Medal of Achievement for Valor
- Two-time recipient of the Air Force Good Conduct Medal
- Two-time recipient of the Outstanding Small Unit Award
- Awarded the National Defense Medal
- Received Overseas Long and Short Tour Awards in support of Desert Storm
- Two-time recipient of the Air Force Longevity Award
- Summa Cum Laude University of Phoenix MPA Program
- Sergeant Below-the-Zone for Outstanding Service
Relevant skills and experience
- Graduated the US Air Force Security Police Academy
- Graduated the Air Base Ground Defense Course (Combat School)
- Licensed Insurance Agent, State of Michigan
- Licensed to sell Home Improvements, State of Michigan
- Registered Behavior Technician, State of Michigan
- CPR and First Aid Certified (American Red Cross)
- Skills in Computer Technology to include Microsoft Office
- CDL-A, State of Michigan
Timeline
Residential Unit Supervisor
Holy Cross Services
03.2023 - 08.2024
Patrol Sergeant
Allied Universal Security
05.2020 - 03.2023
OTR Team Driver
Crete Carriers
06.2019 - 05.2020
OTR/ Dedicated routes
C R England
10.2018 - 06.2019
Registered Behavior Technician (RBT)
Centria Healthcare
09.2017 - 01.2018
Sales
Hansons
05.2015 - 09.2017
Youth Care Worker
Wolverine Human Services
05.2011 - 07.2014
Substitute Teacher
PCMI
09.2010 - Current
Health and Life Insurance Agent
Bankers Life and Casualty Company
09.2009 - 07.2010
Sales Representative
ADT Security Services
02.2009 - 08.2009
B.S. - History/Philosophy
Northern Michigan University
MPA - Masters Public Administration
University of Phoenix
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