Michael Dawson
Sacramento
Summary
Highly organized professional with strong goalsetting, decision-making, and problem-solving skills. Proactively adapts to industry changes and maintains valuable networks and resources. Executes strategic initiatives efficiently. Recognized for exceptional performance and contributions. Proficient in system deployment, troubleshooting, modem and router setup, multiple operating systems, and various software tools.
Professional and experienced grocery worker prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in inventory management, customer service, and maintaining store cleanliness. Employers can expect dependable and efficient contributor.
Experienced with inventory management, ensuring stock levels and product freshness. Utilizes teamwork and communication to maintain organized and efficient store operations. Track record of providing excellent customer service and adhering to store protocols.
Overview
18
18
years of professional experience
Work History
Grocery Team Member
Whole Foods Market
10.2019 - 05.2023
- Provided excellent customer service and maintained stocked shelves, resulting in a 20% increase in customer satisfaction ratings
- Managed inventory flow, reducing customer complaints by 40% through improved organization and product rotation techniques
- Collaborated with team members to ensure safety and operational effectiveness, resulting in zero workplace accidents during tenure
- Assisted customers with special orders and product recommendations, resulting in a 15% increase in upsell and cross-sell revenue
- Recognized as Team Member of the Month in September 2022 for exceptional performance and contribution to the team's success
Fresh Associate
Walmart
03.2016 - 09.2019
- Delivered exceptional customer service and consistently maintained fully stocked shelves, resulting in a 25% improvement in product availability
- Maintained aisle cleanliness and accurate stocking, reducing restocking time by 15% and ensuring a pleasant shopping experience for customers
- Collaborated within a team environment, achieving 98% on-time completion of daily tasks and projects
- Assisted customers with orders and inquiries, maintaining a customer satisfaction rate of 95%
- Recognized as Associate of the Month in September 2018 for consistently exceeding performance targets
Clerk/Night Crew
Raley's
04.2005 - 04.2009
- Unpacked shipments, conducted inspections, and tracked merchandise, ensuring 100% accuracy in inventory records
- Maintained store security as a keyholder, implementing strict security protocols and reducing theft incidents by 30%
- Organized groceries on shelves and fulfilled customer orders, resulting in a 10% improvement in product visibility and customer satisfaction
- Provided customer service and managed inventory/warehouse operations, achieving a 98% inventory accuracy rate
- Promoted to assistant night manager within 3 months
Education
Information Technology -
MTI College
05.2023
GED -
Sunrise Tech Center
09.2019
Skills
- System deployment
- Software and hardware troubleshooting
- Modem and router setup
- Operating Systems
- Software Tools
- Store maintenance
- Reliability and punctuality
- Telephone etiquette
- Strong work ethic
- Customer satisfaction
- Safety awareness
- Workplace safety awareness
- Administrative tasks
Timeline
Grocery Team Member
Whole Foods Market
10.2019 - 05.2023
Fresh Associate
Walmart
03.2016 - 09.2019
Clerk/Night Crew
Raley's
04.2005 - 04.2009
GED -
Sunrise Tech Center
Information Technology -
MTI College
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