Michael Dean
Orlando,FL
Summary
Dynamic leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through motivational leadership and effective communication. Skilled in Microsoft Office Suite and adept at conflict resolution, consistently exceeded sales targets and company goals. Specializes in fostering collaborative environments and driving significant business growth. Known for providing awesome customer service and receiving prestigious awards for it. Known for flexibility, reliability, and unwavering focus on achieving results. Skilled in strategic planning, performance analysis, and training and development. Very confident, and enjoy learning new skills and growing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Consumables Coach
Walmart
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
- Boosted sales revenue by implementing innovative marketing strategies.
- Forecasted sales to management
- Ensured completion of compliance tasks and daily processes
- Directly managed over 60 associates.
- Managed a 175 million dollar sales volume retail store
- Assisted in managing other areas as needed.
Realty Project Coach
Walmart
05.2022 - 02.2024
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Partnered with project team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Mentored team associates, fostering professional growth and increasing overall team efficiency.
- Leveraged project management software to enhance team communication and document sharing.
- Improved project outcomes with rigorous risk management processes.
- Oversaw development and execution of project timelines, significantly reducing delays.
- Implemented technology solutions to automate repetitive tasks, boosting team productivity.
- Completed over 5 store projects
Food and Consumables Team Lead
Walmart
10.2021 - 05.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Managed a 60 million-dollar neighborhood market
- Led 30 associates
- Assisted in managing other areas of the business as needed.
Deli/Bakery Academy Trainer
Walmart
05.2021 - 10.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Compiled customer sales trends and data to aid in targeting yearly sales goals.
- Ensured completion of compliance tasks and daily processes
- Consistently met or exceeded sales targets through effective leadership.
- Ranked number 1 in the market in Bakery sales.
Front End Academy Trainer
Walmart
01.2021 - 05.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Handled high-volume cash transactions while adhering to company policies and procedures for cash control accuracy.
- Trained new employees on proper cash control policies and procedures, ensuring compliance and reducing the risk of theft or loss.
- Executed, trained, and monitored proper cash control procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a great overall customer satisfaction score.
- Enured completion of cash flow controls.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Desk Associate
Walmart
04.2018 - 01.2021
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Prevented over 10,000 dollars of theft.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Bachelor's of Applied Science - Cloud Computing
Valencia College
Orlando, FL07-2026
Bachelor's of Applied Science - Business And Organizational Leadership
Valencia College
Orlando, FL07-2025
Associate of Science - Business Administration
Valencia College
Orlando, FL05-2025
Associate of Science - Human Resources
Valencia College
Orlando, FL07-2024
Associate of Arts - Health Services Administration
Valencia College
Orlando, FL07-2023
Skills
- Effective communication
- Personable and friendly
- Building relationships
- Team development
- Motivational leadership style
- Collaborative approach
- Data entry
- Active listening
- Critical thinking
- Customer service
- Conflict resolution
- Microsoft Office Suite
- Data collection
- Prioritization
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Food and Consumables Coach
Walmart
02.2024 - Current
Realty Project Coach
Walmart
05.2022 - 02.2024
Food and Consumables Team Lead
Walmart
10.2021 - 05.2022
Deli/Bakery Academy Trainer
Walmart
05.2021 - 10.2021
Front End Academy Trainer
Walmart
01.2021 - 05.2021
Customer Service Desk Associate
Walmart
04.2018 - 01.2021
Bachelor's of Applied Science - Cloud Computing
Valencia College
Bachelor's of Applied Science - Business And Organizational Leadership
Valencia College
Associate of Science - Business Administration
Valencia College
Associate of Science - Human Resources
Valencia College
Associate of Arts - Health Services Administration
Valencia College
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