Michael Deans Jr
Bakersfield,CA
Summary
Managed inventory control and optimized workflow to enhance efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.
Warehouse professional, prepared to drive operational excellence. Proven ability to manage inventory, streamline processes, and ensure timely deliveries. Focused on team collaboration and adaptability to meet changing demands. Known for problem-solving and leadership skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Lead/Supervisor
Updike Logistics
03.2024 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
Solar Installer/Electrician Helper
Divine Solar LLC
02.2023 - 01.2024
- Installed panels using hand and power tools.
- Ran wires and set up support structures for panels.
- Utilized advanced tools and equipment to efficiently install solar panels, inverters, racking systems, and related components for optimal system performance.
- Ensured compliance with all applicable codes, regulations, permits, and safety guidelines during each phase of the solar installation process.
- Read and interpreted blueprints and job plans, verified measurements and checked site conditions before installing any panels.
- Aligned team efforts with company goals, resulting in increased overall productivity and meeting or exceeding project deadlines.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
General Labor/Warehouse Worker
Mid-Cal Labor Solutions
08.2018 - 02.2023
- Provide front-line support for industrial projects such as warehousing, manufacturing, and construction
- Forklift operations, cleaning, loading and unloading, stocking, picking, and restoration
- Consistently lifted materials weighing as much as 100 pounds.
- assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
Solar Installer/Electrician
Sunpower
10.2016 - 07.2018
- Measure, cut, and assemble the support structure for solar PV panels
- Install solar modules, panels, and support structures according to building codes and standards
- Connect PV panels to the electrical system
- Apply weather sealant to equipment being installed
- Wire attics, combiners, roofs also
Customer Service Representative
Acs
08.2014 - 06.2016
- Works with clients who have complaints, orders, or require information about products/services purchased from the organization
- Also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Overnight Stocker
Walmart
08.2011 - 05.2014
- Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods
- Setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; and securing fragile and high-shrink merchandise
- Use scanner to apply codes and remodel Walmart in Bakersfield, Ca
Education
High school diploma -
West High School
Bakersfield, CA05.2011
Skills
- Hand truck operation
- Reports and spreadsheets generation
- Pallet arrangement
- Product restocking
- Warehousing functions
- Inventory management and planning
- Product identification
- Shipment preparation
- Critical thinking
- Order filling
- Stocking and replenishing
- Decision-making
- Forklift safety and operation
- Motivated team player
- Communication skills
- Worksite supervision
- Damage control
- Time management
- Supervisory experience
- Safety protocols
- Customer service
- Attention to detail
- Problem-solving
- Team collaboration
- Multitasking and organization
- Hand and power tools
- Roofing techniques
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved warehouse which led to higher results.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Driver's License, 08/01/23, Present
- Forklift Certification, 01/01/23, 02/29/24
- Forklift Certification
- CA Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Lead/Supervisor
Updike Logistics
03.2024 - Current
Solar Installer/Electrician Helper
Divine Solar LLC
02.2023 - 01.2024
General Labor/Warehouse Worker
Mid-Cal Labor Solutions
08.2018 - 02.2023
Solar Installer/Electrician
Sunpower
10.2016 - 07.2018
Customer Service Representative
Acs
08.2014 - 06.2016
Overnight Stocker
Walmart
08.2011 - 05.2014
High school diploma -
West High School
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