Michael Debeauvernet
North East,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Chef 3
Great Wolf Lodge Resort
Perryville, MD
03.2023 - Current
- Maintained high standards of customer service during high volume, fast pace operations.
- Prepared breakfast, lunch and dinner.
- Communicated clearly and positively with co workers and management.
- Serve safe certified
- Resolved complaints promptly and professionally.
- Coached, monitored and trained new employees.
Deli and Food Service Night Captain
Shop Rite Food Market
Aberdeen, MD
03.2021 - 03.2023
- Maintained a high level of customer service while efficiently handling transactions at a busy hot food and deli counter
- Clean and sanitized dishes
- Great customer at counter to fulfill request and answer questions
- Serve safe certified
- Managing employees
Cook
Dennys Restaurant
North East, MD
12.2020 - 03.2021
- Coordinated efficacy, food safety and sanitation.
- Safe food and knife handling.
- High volume fast paced work ethic.
- Ability to stay calm in high stress situations.
Royal Farms Overnight Manager
06.2020 - 12.2020
- Handling Cash/Credit information Cooking and keeping temperatures of all product Stocking shelves and all receiving orders General Cleaning
- Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances
- Addressed customer complaints and issues regarding service delivery
- Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows
- Maintained outstanding store conditions and visual merchandising standards.
Woodies Crabhouse Head Chef
08.2020 - 06.2020
- Cooking/ Taking orders General Cleaning Stocking and Inventory of all products
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Maintained well-organized mise en place to keep work efficient and consistent
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Verified compliance in preparation of menu items and customer special requests
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Planned promotional menu additions based on seasonal pricing and product availability
- Arranged for kitchen equipment maintenance and repair when needed
- Forecasted supply needs and estimated costs.
Overnight Cook
08.2018 - 08.2019
- Cooking General Cleaning Stocking and Inventory of all products Taking orders/ Serving customers
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Prepared and expedited food orders to support waitstaff and other team members
- Managed opening and closing shift kitchen tasks
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Deli Clerk Harris Teeter
05.2015 - 05.2016
- Stocking/ Inventory Deli Management Filing Orders(online/in person) Cake Decorations D and M Crafts (online) Website Management Customer Service Order handler Pickup/ Delivery Management
- Maintained proper signage and pricing information for displays, cases and counters
- Created appealing food arrangements for party trays and specialized orders
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
River Ridge High
10.2012
Some College (No Degree) - Business Management/Accounting
RCCC
Concord, NCSkills
- Word Operations
- Windows Operations
- Cooking
- Management
- Accounting
- Money Handling
- Computer Operations
- Customer Service
- Delivery
- Filling
- Inventory
- Money
- Receiving
- Shipping
- People management
- Reservations management
- Inventory monitoring
- Vendor relations
- Guest assistance
- Sales leadership
- Warehouse organization
- Financial Management
- Negotiation
- Sales and marketing
Languages
English
Timeline
Chef 3
Great Wolf Lodge Resort
03.2023 - Current
Deli and Food Service Night Captain
Shop Rite Food Market
03.2021 - 03.2023
Cook
Dennys Restaurant
12.2020 - 03.2021
Woodies Crabhouse Head Chef
08.2020 - 06.2020
Royal Farms Overnight Manager
06.2020 - 12.2020
Overnight Cook
08.2018 - 08.2019
Deli Clerk Harris Teeter
05.2015 - 05.2016
River Ridge High
Some College (No Degree) - Business Management/Accounting
RCCC
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