Michael Decker
Charleston,SC
Summary
A seasoned professional with a proven track record in small business operations and customer relations, notably at Decker's Detailing Marine Services, LLC. Excelled in project management and strategic planning, enhancing client satisfaction and fostering robust relationships. Demonstrated exceptional verbal communication and business management skills, driving significant improvements in operational efficiency and team productivity.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Owner/Certified Scuba Diver
Deckers Detailing Marine Services,LLC
01.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Roundsmen/Breakfast Line Cook
Charleston Place Hotel
02.2010 - 12.2014
- Maintained consistent quality across all dishes by following established recipes and portion control guidelines.
- Elevated guest experiences by accommodating special dietary needs or requests whenever possible.
- Focused on continuous improvement through seeking feedback from supervisors, peers, and customers alike.
- Contributed to a positive work atmosphere with a strong work ethic, high levels of reliability, and a willingness to take on additional tasks as needed.
Executive Chef
Holiday Inn
03.2007 - 03.2010
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Fostered a positive work environment where employees felt valued and motivated to perform at their best, contributing to the team''s success.
- Streamlined kitchen operations for improved efficiency, reducing food waste and increasing overall productivity.
- Managed budget effectively by carefully tracking expenses and identifying cost-saving opportunities within the operation.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
Head Butcher
Sams Club Distribution
04.2000 - 04.2005
- Increased sales by creating appealing meat displays and ensuring product freshness.
- Maintained a safe work environment through regular equipment maintenance and staff training in safety protocols.
- Managed daily operations of the butcher shop, including scheduling, payroll, and budgeting responsibilities.
- Fostered an inclusive work environment that encouraged collaboration among staff members from diverse backgrounds.
- Increased team productivity through effective delegation of tasks based on individual strengths and areas of expertise.
- Provided exceptional service to customers, answering questions, offering recommendations, and fulfilling special orders.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University
Providence, RI09.1992
High School Diploma -
Ansonia High School
Ansonia, CT06.1990
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Client Service
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
Certification
- Certified Scuba Diver, Decker's Detailing Marine Services - Present
Timeline
Owner/Certified Scuba Diver
Deckers Detailing Marine Services,LLC
01.2014 - Current
Roundsmen/Breakfast Line Cook
Charleston Place Hotel
02.2010 - 12.2014
Executive Chef
Holiday Inn
03.2007 - 03.2010
Head Butcher
Sams Club Distribution
04.2000 - 04.2005
Associate of Arts - Culinary Arts
Johnson & Wales University
High School Diploma -
Ansonia High School
- Certified Scuba Diver, Decker's Detailing Marine Services - Present
Scuba Diving, Culinary Arts
I have worked in the Restaurant Industry for 25 years all aspects of back of the house (Grill, Fry, Salads, pasties, banquets, Prep, Butcher). I live on my boat on the ocean for 10 years. Detailing Boats top side and bottom cleanings.
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