Michael Deckers
Leander,Texas
Summary
Qualified technician with many years of industry experience. Demonstrated success in streamlining processes and boosting efficiency by leveraging strong design and problem-solving abilities. Detail-oriented and conscientious about communicating with customers to sell and complete services in a timely manner to keep the customer happy.
Overview
18
18
years of professional experience
Work History
Owner
MBD Tools Matco Franchise
Leander, TX
10.2022 - Current
- Managed day-to-day operations, including daily closeouts, inventory management, customer service, and mobile store upkeep.
- Assisted customers in diagnosing and repairing cars and tools.
- Focused on customer service to improve sales and store traffic.
- Designed and implemented contest and sales to build up business.
Lead Technician
Chelsie's Automotive
Austin, Texas
10.2017 - Current
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Managed quality control of vehicle repairs and maintained high level of customer satisfaction.
- Demonstrated excellent mechanical knowledge of vehicles and tools, including design, use, repair and maintenance.
- Talked with customers to explain various systems and needed repairs when they were undecided to extend their vehicles service life.
- Researched new technology and Automotive theories while taking my ASE certification test.
- Managed and organized my work space and shop for best efficiancy and productivity.
Owner/Operator
MD Autowerks
Leander, TX
01.2013 - 01.2017
- Directed hiring and training of new employees.
- Diagnosed, estimated, and sold every job.
- Prioritized the customers needs based on their individual situation to best help my customers.
- Handled all accounts payable, accounts receivable and bookkeeping.
- Communicated throughout the jobs with customers when new issues were found to discuss options and ease worries.
Lead Technician
Chelsie's Automotive
Austin, TX
01.2007 - 01.2013
- Managed quality control of vehicles and maintained high level of customer satisfaction.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Demonstrated excellent mechanical knowledge of vehicles and tools, including design, use, repair and maintenance.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05.2000
Skills
- ASE certified
- Estimate creation
- Sales
- Communication with customers and suppliers/vendors
- Electrical system diagnosis and repair
- Emissions system service and repair
- AC system certified for R134A and R1234YF
- System maintenance
- Testing and repair
- Blueprint reading
- Part installation
- Detail-oriented
- Excel, Word, Google Docs
- All Data, Identifix, Mitchell
Timeline
Owner
MBD Tools Matco Franchise
10.2022 - Current
Lead Technician
Chelsie's Automotive
10.2017 - Current
Owner/Operator
MD Autowerks
01.2013 - 01.2017
Lead Technician
Chelsie's Automotive
01.2007 - 01.2013
High School Diploma -
Pflugerville High School
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