MICHAEL DEDMAN II
Largo,FL
Summary
Results-driven Operations Leader with over 5 years of experience managing multimillion-dollar retail and hospitality operations, developing high-performing teams, and driving sustained double-digit growth. Proven ability to scale locations, optimize labor costs, enhance customer experience, and execute strategic initiatives in fast-paced environments. Seeking to transition into corporate operations, project coordination, or property management roles with long-term growth potential.
Overview
8
8
years of professional experience
Work History
AGM
Goldflower
Largo, FL
02.2025 - Current
- Oversee daily operations of a $200K/month retail location, driving consistent 10%+ month-over-month growth across revenue, customer count, and profitability.
- Maintain labor costs below 10% through disciplined scheduling, workflow optimization, and cross-training of staff.
- Lead and develop a high-performing team in a high-volume environment, serving 150+ patients daily, ensuring operational compliance and customer satisfaction.
- Implement sales strategies and community engagement efforts to expand market share, and improve retention.
Operations Manager / Lead Server
Wyndham Resorts
Clearwater Beach, Florida
12.2023 - 10.2024
- Managed front-of-house resort operations, including staff scheduling, training, guest relations, and coordination of private events and menu presentations.
- Collaborated with the culinary, banquet, and front desk departments to ensure seamless guest experiences in a high-traffic coastal resort.
- Developed service standards and coached staff to uphold luxury brand expectations, improving guest satisfaction, and operational efficiency.
GM
Sanctuary Medicinals
Dunedin, Florida
09.2021 - 12.2023
- Directed operations for a high-volume location with a 10-person team and 150+ patients daily, achieving over 10% month-over-month growth in revenue and patient volume.
- Managed P&L, inventory control, compliance procedures, cash handling, and performance metrics across sales and customer service.
- Built a culture of accountability and advancement through structured coaching, performance check-ins, and staff development programs.
- Collaborated with regional leadership to launch new product initiatives and competitive market strategies.
AGM
Trulieve
Largo, FL
05.2019 - 09.2021
- Operated high-volume, multimillion-dollar retail locations, overseeing daily financial audits, store openings/closings, and staff leadership.
- Interviewed, hired, and trained staff for numerous new store launches, supporting organizational expansion and market growth.
- Monitored market competition, developed sales goals, and implemented promotional campaigns to increase traffic and retention.
Beverage Program Manager
Salt Rock
Indian Rocks Beach, Florida
05.2018 - 09.2019
- Led bar operations for a high-end coastal restaurant, managing staff scheduling, onboarding, inventory, and menu innovation.
- Established quality standards and delivered elevated guest experiences through tailored drink programs and service training.
Education
Bachelor of Arts - Business & Entrepreneurship
University of Central Florida (UCF)
Orlando, FL06.2017
Associate of Science - EMT
Seminole State College of Florida
Sanford, Florida, FL01-2013
Skills
- Operations and team leadership
- Project coordination
- Budget management
- Revenue optimization
- Labor oversight
- Staff recruitment
- Training and development
- Client experience management
- Performance metrics analysis
- KPI monitoring
- Scheduling efficiency
- Microsoft Teams proficiency
- Excel expertise
- Outlook proficiency
- Biotrack utilization
- Inventory management systems
Accomplishments
• Played a founding role in launching and scaling new retail operations (Trulieve, Sanctuary Medicinals, Goldflower), taking locations from launch to multimillion-dollar performance.
• Opened and supported 15+ new retail locations across Sanctuary, Goldflower, and Trulieve, contributing to regional expansion and operational success.
• Consistently drove 10%+ month-over-month growth in revenue and customer/patient traffic through targeted sales strategies and operational improvements.
• Maintained labor costs below 10% while increasing daily throughput to 150-200+ customers through disciplined scheduling and cross-training.
• Managed high-volume operations generating up to $250K/month and led teams of 10+ staff to deliver exceptional service and compliance.
• Opened and supported 15+ new retail locations across Sanctuary, Goldflower, and Trulieve, contributing to regional expansion and operational success.
• Consistently drove 10%+ month-over-month growth in revenue and customer/patient traffic through targeted sales strategies and operational improvements.
• Maintained labor costs below 10% while increasing daily throughput to 150-200+ customers through disciplined scheduling and cross-training.
• Managed high-volume operations generating up to $250K/month and led teams of 10+ staff to deliver exceptional service and compliance.
References
Available upon request
Timeline
AGM
Goldflower
02.2025 - Current
Operations Manager / Lead Server
Wyndham Resorts
12.2023 - 10.2024
GM
Sanctuary Medicinals
09.2021 - 12.2023
AGM
Trulieve
05.2019 - 09.2021
Beverage Program Manager
Salt Rock
05.2018 - 09.2019
Bachelor of Arts - Business & Entrepreneurship
University of Central Florida (UCF)
Associate of Science - EMT
Seminole State College of Florida