Michael Deel
Mountainburg,AR
Summary
Results-driven dispatching professional with a proven track record in overseeing communication, work orders, and crew actions. Detail-oriented in maintaining files for customers, management, and crew members. Skilled in teaching and mentoring team members, fostering collaboration and enhancing overall performance. Excels in managing equipment and optimizing daily schedules for efficient operations.
Overview
16
16
years of professional experience
Work History
Emergency Road Service Dispatcher
Ascent Pro Support
Muscatine, IA
04.2023 - Current
- Advised personnel about accidents, weather conditions or other hazards.
- Dispatched drivers to meet daily delivery needs for company customers.
- Maintained records of all dispatched calls and their resolutions in the company database.
Adjunct Professor of Political Science
Tulsa Community College
Tulsa, OK
08.2022 - 05.2023
- Directed full classrooms of students to develop various kinds of research.
- Provided constructive feedback on student assignments to promote student success.
- Implemented different teaching styles to meet needs of diverse student population.
Circle Logistics
Senior Account Manager
Phoenix, AZ
10.2021 - 03.2023
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Conducted market research to identify potential customers.
Senior Solutions Analyst
ArcBest
Fort Smith, AR
02.2016 - 03.2021
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Investigated claims from customers regarding billing errors or damaged shipments.
- Coordinated with sales, network and operations teams to develop network capabilities.
Operations Manager
Usa Truck Inc
Van Buren, AR
01.2014 - 02.2016
- Crafted operations best practices using audits and project management team feedback.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Operations Supervisor
Schlumberger
Fort Smith, AR
01.2008 - 01.2014
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Developed action plans based on analysis findings and implemented solutions.
- Guided employees in handling difficult or complex problems.
Education
Master of Arts - International Relations And Affairs
Salve Regina University
Newport, RI07-2023
Master of Arts - Government
Johns Hopkins University
Baltimore, MD05-2022
Bachelor of Arts - History
Southern New Hampshire University
Hooksett, NH05-2020
Skills
- Customer Service
- Curriculum Implementation
- Classroom Instruction
- Student Engagement
- Continuous Improvement
- Student Empowerment
- Multicultural Education
- Coaching and Mentoring
Languages
Spanish
Professional
French
Professional
References
References available upon request.
Timeline
Emergency Road Service Dispatcher
Ascent Pro Support
04.2023 - Current
Adjunct Professor of Political Science
Tulsa Community College
08.2022 - 05.2023
Circle Logistics
Senior Account Manager
10.2021 - 03.2023
Senior Solutions Analyst
ArcBest
02.2016 - 03.2021
Operations Manager
Usa Truck Inc
01.2014 - 02.2016
Operations Supervisor
Schlumberger
01.2008 - 01.2014
Master of Arts - International Relations And Affairs
Salve Regina University
Master of Arts - Government
Johns Hopkins University
Bachelor of Arts - History
Southern New Hampshire University
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