Michael Deen
Little Elm
Summary
Dynamic General Manager with a proven track record at Olson Tire and Auto, excelling in operational management and vendor negotiation. Enhanced team productivity through targeted training programs and improved customer satisfaction by swiftly resolving complaints. Skilled in data analysis and conflict resolution, driving strategic business development and fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
General Manager
Olson Tire and Auto
Torrington
09.2014 - 05.2024
- Directed daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Managed team scheduling and performance evaluations, enhancing workforce productivity.
- Implemented comprehensive training programs for staff development and skill enhancement.
- Developed vendor relationships to negotiate favorable terms and streamline supply chain processes.
- Maintained safety protocols, ensuring compliance with industry regulations.
- Analyzed existing processes for effectiveness and introduced new systems to enhance productivity.
- Resolved customer complaints swiftly, upholding high service standards and client loyalty.
- Tracked monthly sales data to generate reports for strategic business development planning.
Lineman
Vyve Broadband
Torrington
11.2007 - 09.2014
- Installed and maintained overhead and underground utility lines for reliable service delivery.
- Operated bucket trucks and specialized equipment for efficient line repairs.
- Collaborated with team members to identify and resolve service interruptions promptly.
- Ensured compliance with safety protocols during high-risk tasks in various environments.
- Documented work orders and maintenance logs to facilitate accurate service tracking.
- Followed OSHA regulations to uphold safety standards at job sites.
- Assisted in repairing damaged lines caused by storms or accidents.
- Connected new customers by running service drops from existing main lines.
Skills
- Operational management
- Vendor negotiation
- Performance evaluation
- Training development
- Safety compliance
- Business strategy
- Customer relationship management
- Process improvement
- Problem solving
- Effective communication
- Team leadership
- Time management
- Conflict resolution
- Data analysis
- Budget analysis
- Performance improvements
- Sales analysis
- Sound judgment
- Economic analysis
- Problem resolution
- Communication skills
- Client relations
- Organizational development
- Service quality improvement
- Customer experiences
- Cost reductions
- Process improvements
- Supervision and training
- Sales
- Safety assurance
- Vendor negotiations
- Purchasing
- Revenue and market expansion
- Operations management
- Profit generation
- Team oversight
- Community outreach
- Loss prevention
- P&L management
- Interpersonal skills
- Budgeting and cost control
Timeline
General Manager
Olson Tire and Auto
09.2014 - 05.2024
Lineman
Vyve Broadband
11.2007 - 09.2014
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