Michael Deerwester

• Configured Cisco routers and switches for Echo Company 551, providing support for over 500 soldiers
• Responsible for processing and completing troubleshooting tickets on a small team for the battalion
• Maintained battalions networks by subnetting, and monitoring those sub nets for suspicious behav- ior
• (fix this into something specific for the job listing)
• Outcall and incall computer troubleshooting
• Served as a member of a team that would diagnose/repair laptops, printers, and scanners
• Used active directory to create and manage user accounts for the battalion, and maintained the VPNs created
• Worked extensively inside Virtual Machines for a large portion of my duties
• Installed, configured, customized and hardened multiple Operating System distributions for use on VMware Workstation.

• Maintained personal data for over 90 soldiers in the DTMS software
• Kept record of all soldiers Physical Training statistics in Excel format
• Responsible for mapping out each weeks worth of training for Alpha Company, 127th Engineer BN
• Managed inventory for over $1,000,000 worth of equipment and doing weekly inventory checks
• Worked as an executive assistant by managing and organizing all files within the office
• Scheduled meetings with other companies within the battalion so that each company would not schedule training on shared training grounds
• (Only one company is allowed to be on a training ground at a time)
• During these meetings we would also schedule battalion-sized training missions and coordinate our efforts as a whole.

• Managed day-to-day operations of a 32-unit residential property, ensuring tenant satisfaction and compliance with lease terms, RD and Tax Credit governmental organizations.
• Reported and documented maintenance requests and scheduled appropriate services.
• Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods. I successfully maintained vacancy loss of less than 3% during my entire employment.
• Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
• Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
• Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
• Advertised on internet ad forums and obtained potential residents through lead generation.
• Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
• Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
• Managed daily operations, ensuring smooth functioning of the residential complex.
• Used OneSite to maintain resident database of personal information, repairs and lease agreements.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.

Exam Proctor/Security. My tasks include all of the following: Checking candidates in.

- Ensuring that the ID policy for each client is being followed correctly. There are over 80 clients and each of them have different rules regarding IDs, what they can do on break, IF they can even take a break, and what they're allowed to bring into the testing room.

- Standard security checking of candidates before the enter the testing room. Emptying of pockets, rolling up sleeves/pant legs, and using a handheld metal detector to ensure they enter the testing room with only materials provided by me.

- Active proctoring. Proctor the room every 10 minutes, and proctor each individual camera every 10 minutes.

- Check-in process involves taking fingerprints, taking photos, having them sign (and making sure their signature matches their ID), and having them verify a piece of information. This 3 step process is done to ensure I'm checking in the correct candidate for the correct exam. NO room for mistakes.

- Maintaining compliance with ALL test center policies and their sponsors.

- Supervise a room filled with 22 candidates all taking computer-based examinations at a time, and accommodating them on their breaks.

- TCAs are the face of Prometric, so I always welcome my candidates with a friendly demeanor.

• Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
• Maintained compliance with test center policies, practices and procedures.

I worked as a Payroll employee for Chase Bank back in 2018 for about 1 year. My general tasks included: opening mail, inputting data into the computer, attending corporate meetings, double-checking co-workers work (this was SOP), and keeping personalized data in Excel.

• Finished top 5 of my class, resulting in the opportunity to attend and graduate Airborne school
• Served as a Team Leader in Ghazni Province, Afghanistan for Operation Enduring Freedom
• Conducted dismounted route clearance patrols, leading a small team of infantrymen while searching for road side bombs.