Michael DeGennaro
Riverside,CA
Summary
Dynamic and results-driven professional with a strong customer service focus and proven cash handling expertise at Capriotti's. Recognized for effectively training team members and enhancing customer satisfaction through clear communication and a friendly demeanor. Adept at multitasking and maintaining a clean, organized environment while ensuring safety standards are met.
Hardworking team player at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Lead/Team Member
Capriotti's
08.2024 - 04.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Field Technician
Capital Public Adjusting
01.2022 - 08.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Cashier
Johnny's Burgers
07.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Inland Empire Bartending School
Riverside, CA04-2025
CCRD Sexual Harassment Prevention Training
04-2025
Skills
- Customer service focus
- Strong multitasking
- Friendly, positive attitude
- Clear and effective communication
- Attention to detail
- Patience and tolerance
- Flexible and adaptable
- Outgoing personality
- POS system proficiency
- Cash handling expertise
- Bar setup and breakdown
Timeline
Shift Lead/Team Member
Capriotti's
08.2024 - 04.2025
Field Technician
Capital Public Adjusting
01.2022 - 08.2024
Cashier
Johnny's Burgers
07.2021 - 11.2021
Inland Empire Bartending School
CCRD Sexual Harassment Prevention Training
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