Michael Degner
Customer Service
Malone,Texas
Summary
Hardworking and knowledgeable Customer Service Agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
29
29
years of professional experience
Work History
Survey Interviewer
Luce Research
Malone, TX
09.2022 - 12.2023
- Listened intently and objectively to accurately code responses.
- Coded and inputted survey results accurately to maintain data integrity.
- Contacted interviewees to be interviewed at home, place of business or field location by telephone.
- Communicated survey procedures and objectives to interviewees.
- Verified eligibility of individuals for survey by asking for relevant personal information.
- Probed for relevant or appropriate information without influencing responses.
Customer Service Agent
McGhee And Associates
Malone , Tx.
02.2023 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Kept detailed and updated records of calls in physical and electronic databases.
- Researched the procedure and client staff then dispatched call requests to proper on call workers for each specific situation.
Hotel Night Auditor
Americas Best Value Inn & Suites
Waco, Tx
03.2010 - 08.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Worked the phones calling past guests, college alumni across America and Companies about making reservations during local events.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Construction Mechanic
US Navy Seabees
Gulfport , MS
06.1995 - 09.1998
- Completed repairs and maintenance activities on equipment like bulldozers, fleet vehicles, forklifts and dump trucks.
- Documented mechanical repairs, adjustments and maintenance updates in order to keep complete records.
- Performed preventative maintenance on wide variety of automotive, road construction and other heavy equipment.
- Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
- Maintained records of time and materials used on job to foster accurate invoicing.
Education
High School Diploma -
Hubbard High School
Hubbard, TX05.1995
Some College (No Degree) - Cyber Security
Texas State Technical College - Waco
Waco, TXSkills
- Data entry
- Inbound and outbound Customer Service
- Technologically savvy
- Problem-solving abilities
- Able to work alone remotely using software and phones
Timeline
Customer Service Agent
McGhee And Associates
02.2023 - 04.2023
Survey Interviewer
Luce Research
09.2022 - 12.2023
Hotel Night Auditor
Americas Best Value Inn & Suites
03.2010 - 08.2015
Construction Mechanic
US Navy Seabees
06.1995 - 09.1998
High School Diploma -
Hubbard High School
Some College (No Degree) - Cyber Security
Texas State Technical College - Waco