Michael DeHart

On contract with Meta

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Handled large volume of incoming requests based on specific market needs.
• Maintain SLA and productivity within set parameters.
• Prepare responses that conform to applicable policies, governing style and format.
• Triage and review incoming material and independently determine the need for assembly and preparation of escalations.
• Clearly respond to process and policy questions from external partners and internal parties.
• Identify legal deficiencies of legal processes and inquiries or policy description and notify and assist appropriate workflow lead and/or counsel.
• Conduct relevant research and use data to support escalations and business cases.
• Provide support to workflow lead as needed, including record maintenance and metrics.
• Review and monitor Advertisement content for policy compliance.
• Handle Appeals for Entities and Advert content disabled or restricted for violating policies.

• Maintain right of ways , ditches, water ways , another environmental elements throughout the city of Killeen
• Participated in regular meetings with team members to discuss production updates.
• Used equipment properly to avoid workplace hazards or injuries.
• Assist first responders in event of natural disasters
• Containment and cleaning up hazardous chemical spills and waste
• Community outreach and education of Environmental Services and their mission statement.
• Learned other teammates' work tasks to train as backup.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Identified potential safety hazards through routine checks of supplies, equipment and environment.
• Developed strong connections with peers through effective listening and interpersonal skills.
• Supervised daily activities and provided assistance to staff.
• Completed monthly assessments and updated documentation.
• Followed safety procedures and guidelines to maintain safe working environments.
• Maintained routine maintenance and upkeep on heavy and light machinery.
• Operated mowers, electric clippers , edgers, chainsaws, concrete saws and maintained fresh and groomed grounds for environmental and public safety.

• Open and close store
• Perform sales of video games
• Organize and restock store merchandise
• Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
• Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
• Maintained clean and orderly store throughout work shift.
• Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
• Proven track record exceeding sales goals and customer satisfaction ratings.
• Maintained awareness of younger game players and made age-appropriate recommendations.
• Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
• Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
• Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
• Operated cash register, capably transacting sales, returns, refunds and exchanges.

• Performed routine clerical, secretarial and administrative work in answering phones, receiving the public and providing customer assistance
• Provided assistance in processing, issuing and receiving payment of non-technical permits and licenses
• Provided operations support to building inspectors by taking and scheduling inspection requests and dispatching
• Operated personal computer, laser printer, word processing and accounting software, copy machine, fax machine, telephone, and calculator.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.

• Mowed and trimmed public grounds and parks
• Maintained landscaping beds – planting seasonal flowers, mulching, and spraying chemicals
• Performed special event setup
• Performed athletic field preparation for sports events
• Performed cleaning of park restrooms
• Performed preventative maintenance and repaired minor equipment – weed trimmers and push mowers.
• Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
• Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
• Cleared public and private areas of debris before and after events.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

• Performed sales of CDs, DVDs, and games
• Operated cash register, answered telephone, and opened and closed store
• Performed merchandise restocking
• Performed light cleaning – vacuuming floors and cleaning restrooms.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Remedied issues and conflicts among workers using negotiation and active listening.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored team members to enhance professional development and accountability in workplace.
• Increased employee performance and job satisfaction to strengthen retention and engagement.

• Performed sales of shoes, clothing and accessories
• Responsible for store merchandise displays
• Operated cash register, answered telephone, and opened and closed store
• Prepared sales reports
• Performed light cleaning – vacuuming floors and cleaning restrooms.
• Controlled store inventory and reviewed cash handling and operations reports.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Mentored team members to enhance professional development and accountability in workplace.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Answered questions about store policies and addressed customer concerns.
• Created employee schedules to align coverage with forecasted demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exhibited excellent people skills during interaction with employees and customers.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Completed daily paperwork and computer entry of sales data as established by management.

• Responsible for mixing, selling and serving drinks
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Assisted in setting up and breaking down bar area for special events.
• Coordinated with servers and bartenders to maintain smooth operation of bar area.
• Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
• Replaced empty kegs and soda syrups.
• Restocked ice, condiments, and snacks.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Learned how to make wide variety of mixed drinks.
• Checked ID cards and verified bar guests were of legal age.
• Operated POS system to collect payments from customers.
• Explained daily specials and beverage promotions to exceed daily sales goals.

• Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
• Cleared public and private areas of debris before and after events.
• Performed athletic field preparation for sports events
• Cleaned park restrooms public grounds and parks.
• Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
• Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
• Athletic special event preparation, assistance and active maintenance.

• Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
• Cleared public and private areas of debris before and after events.
• Performed athletic field preparation for sports events
• Cleaned park restrooms public grounds and parks.
• Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
• Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
• Athletic special event preparation, assistance and active maintenance.