Timeline
Work History
Skills
Overview
Summary
Generic

Michael Deiker

Lender
Carson,NV

Timeline

Manager

DEICOR FINANCE LLC
05.2003 - Current

Work History

Manager

DEICOR FINANCE LLC
05.2003 - Current
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Launched quality assurance practices for each phase of development
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved safety procedures to create safe working conditions for workers.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Developed detailed plans based on broad guidance and direction.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Goal setting
  • Relationship building
  • Project management
  • Project planning
  • Performance management

Overview

22
22
years of professional experience

Summary

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role. Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

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Michael DeikerLender