Michael De Jesus
Downey,CA
Summary
Seasoned customer service representative with background in
providing high-quality customer service through effective
communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Strong communicator skilled in conveying ideas, understanding expectations, and collaborating with others to achieve the desired results. Highly professional, dependable, reliable, and I can collaborate effectively with people from different backgrounds with different perspectives.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Select Staffing
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Provide administrative support to staff members, including
copying and scanning documents, filing paperwork, and
ordering supplies.
Host/Take Out Associate/Server
Lazy Dog Restaurant
05.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Proficient in making customers comfortable and satisfied while
ensuring optimal guest flow in the dining room. - Communicate with customers and restaurant staff to provide
accurate information regarding products and services. - Use upselling methods and techniques to increase sales.
- Cultivate warm relationships with customers, work jointly with
staff to keep inventory needs updated, and resolve guest
complaints to attain customer satisfaction and workforce
effectiveness.
Brand/Stock Associate
Hollister
06.2019 - 05.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, maintained inventory records, clearly
labeled items, maintained effective team member
communication, answered customer questions, and provided
detailed product information.
Education
Sport Administration
University of Cincinnati
Cincinnati, OH05-2024
Bachelor of Arts - Sociology
California State University, Long Beach
Long Beach, CA12-2022
Bachelor of Arts - Consumer Affairs
California State University, Long Beach
Long Beach, CA12-2022
Skills
- Time management
- Customer service
- Customer and client relations
- Critical thinking
- Scheduling and calendar management
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Customer engagement
- Hospitality and accommodation
- Deadline oriented
Timeline
Administrative Assistant
Select Staffing
05.2023 - Current
Host/Take Out Associate/Server
Lazy Dog Restaurant
05.2021 - Current
Brand/Stock Associate
Hollister
06.2019 - 05.2021
Sport Administration
University of Cincinnati
Bachelor of Arts - Sociology
California State University, Long Beach
Bachelor of Arts - Consumer Affairs
California State University, Long Beach
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