MICHAEL A. DEJULIA
Lebanon
Summary
Professional in operations management with a proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Overview
25
25
years of professional experience
Work History
General Manager
The Yorktowne Hotel Tapestry Collection
10.2023 - Current
- The Historic Yorktowne Hotel est. 1925
- Total Hotel staff of 104 employees to include 8 managers
- Total top line revenue 7.5 million
- Rated in the top 5% of all Hilton Tapestry Hotels in the country for service scores
- Won 2024 1st quarter 'make it right' service score award from Hilton Hotels
- Passed Brand Quality Assurance audit with a 97.3% in 2024
- Increased overall employee satisfaction participation percent from 19% to 78%
- Increase overall internal company accounting audit from 65% to 93%
- Passed all mandatory health inspections, AAA inspections and fire inspections
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Holiday Inn (IHG)
01.2023 - 10.2023
- Oversee all operations of full service Holiday Inn to include rooms and food and beverage departments
- Act of Human Resources Facilitator
- Directly accountable for all hotel financials
- Work closely with IHG, Management Company and Ownership
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Assistant General Manager
The Eden Resort & Suites
03.2022 - 01.2023
- Oversee several operational department to include front desk, housekeeping, security and recreation.
- Managed over two hundred employees
- Accountable for all division financials
- Involved in most guest problem resolution
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager and ownership on marketing initiatives to increase brand awareness and drive sales growth.
Assistant General Manager
The Madison Hotel
07.2021 - 03.2022
- Accountable for all operations of the hotel to include front desk, housekeeping, maintenance, and sales
- Ordering, checkbook accounting, guest relations, schedules, recruiting
- Work closely with catering and restaurants
- Reinvented front desk staffing model
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Director of Rooms Division
Historic Skytop Lodge
09.2015 - 07.2021
- Executive committee member responsible for guest room operations and general property operations
- Directive functions include Food and Beverage (F&B), Activities, Maintenance, and Employee Relations divisions
- Provides monthly, quarterly, and annual forecasting, accounting allocations, and capital project design
- Manages service recovery and online survey reporting procedures
- Produced the highest average guest satisfaction scores in the resort
- Ranked highest in internal hotel employee satisfaction
- Collaborated with sales and marketing teams to promote special offers and increase bookings.
Director of Rooms
Kalahari Resorts
03.2015 - 08.2015
- Executive position responsible for pre-opening and phase one of the new build, 457 guest rooms
- Directed Front Desk, Activities, Security, and housekeeping operations
- Innovated standard operating procedures (SOP) and safety protocols performed by the security division
- Collaborated closely with Owners and General Manager to complete area deadlines and forecasted cost and control measures contingent for opening
- Administered weekly review of operating procedures, construction progress, and operation strategy updates
- Employed over two hundred staff through application review, interviewing, and role specific training
- Coordinated activities for families to do while on property.
- Created a welcoming atmosphere by fostering strong teamwork among employees from diverse backgrounds.
Director of Guest Services and Rooms
Great Wolf Resorts
02.2009 - 02.2015
- Executive position overseeing Front Desk, Housekeeping, and Guest Services operations, 401-guest room waterpark resort
- Performed service recovery for all areas of operation
- Innovated efficient check-in and departure systems at Pocono Location to increase guest satisfaction
- Improved first impression scores, staff retention, guest room cleanliness scores 2009-2015 through collaboration with Valet, Kids Experience, and Food & Beverage divisions
- Oversaw daily operations, managing budgets, inventory control, and resource allocation effectively within the department.
- Reduced wait times for guests during peak periods by optimizing staffing levels and schedules.
- Streamlined communication between departments for improved guest experiences.
- Fostered safe lodging environment with reliable and effective security services.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
General Manager
Spring Hill Suites by Marriott
11.2007 - 01.2009
- Pre-opening and opening General Manager of new build Marriott property
- Implemented and enforced corporate Marriott staff training and standard operating procedures
- Performed pre-opening acquisition of equipment and product supplies for hotel operations with a prompt opening after corporate inspection
- Hired team of over twenty-five staff through application review, interviewing, and role specific training
General Manager
Comfort Suites
11.2004 - 11.2007
- Enforced compliance of all franchise property expectations through monthly and quarterly inspections
- Worked with franchise ownership on capital projects.
- Increased bottom line revenues through financial controls of labor and operational expenses
- Improved sales and developed direct marketing tactics implemented in local market
- In the top 15% of all Comfort Suite brand hotels in the country for guest satisfaction
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
District Manager
Extended Stay America
12.1999 - 11.2004
- Directed operations of six studio efficient hotels for overnight and long-term guest stays
- Operations include monthly inspections, maintenance, housekeeping, guest satisfaction, financial controls, team building and development of staff
- Managed six General Managers, two managers in training (MIT), and staff of over seventy-five employees
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
Education
Northern Kentucky University
Highland Heights, KYSkills
- Opening Phase Experience
- Service Quality Enhancement
- Oversight of Multi-Million Dollar Budgets
- Strategic Revenue Enhancement
- Leadership Cultivation
- Proactive Service Recovery
- Profit and Loss Forecasting
- Organizational Strategy
- Problem resolution
Accomplishments
- 'AAA- Four Diamond Award,' 2015-2020, Skytop Lodge
- 'Lodge of The Year,' 2012, Great Wolf Lodge
- 'General Manager of The Year,' 2006, Comfort Suites Hotel
- 'Most Profitable Hotel,' 2006, Comfort Suites Hotel
- 'Hotel of the Year,' 1999, Marriott- Cincinnati
- '#1 Housekeeping Staff', 1999, Marriott- Cincinnati
- 2024 Hotel of the year with The Yorktowne Hotel
Community Service
- Northampton Community College- Hospitality Management Program Advisory Board Member
- Former Member of Pocono Visitors Bureau
- Board member with Explore York
Timeline
General Manager
The Yorktowne Hotel Tapestry Collection
10.2023 - Current
General Manager
Holiday Inn (IHG)
01.2023 - 10.2023
Assistant General Manager
The Eden Resort & Suites
03.2022 - 01.2023
Assistant General Manager
The Madison Hotel
07.2021 - 03.2022
Director of Rooms Division
Historic Skytop Lodge
09.2015 - 07.2021
Director of Rooms
Kalahari Resorts
03.2015 - 08.2015
Director of Guest Services and Rooms
Great Wolf Resorts
02.2009 - 02.2015
General Manager
Spring Hill Suites by Marriott
11.2007 - 01.2009
General Manager
Comfort Suites
11.2004 - 11.2007
District Manager
Extended Stay America
12.1999 - 11.2004
Northern Kentucky University
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