Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Delgado

Chicago,Illinois

Summary

Talented young individual with strong desires for customer service. Skilled at moving a crew together through stressful situations. Ambitious student pursuing Engineering degree eager to contribute developed knowledge. Skilled in Math, Music, and managing a team. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Always hungry for better.

Overview

5
5
years of professional experience

Work History

Property Manager

MLC Properties & Management
Chicago, Illinois
11.2022 - Current
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Lowered Vacancies by 35% in the first two months.

Banker

Citibank
Chicago, IL
01.2022 - Current
  • Developed customized solutions of deposit, lending and other products for small business customers.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Balanced teller drawers and ATM cash.
  • In first 3 months of start, I climbed my way to 1st place in all Chicago Area as best and efficient Banker.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Represented bank at community events to establish strong ties and promote business.
  • Developed customer relation and deepen business and trust.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Excellent Customer Service to the Clients

Support Worker

LG'S Bar & Kitchen
Chicago, Illinois
04.2022 - 10.2023
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Shift Supervisor

PLS Check Cashers
Chicago, IL
09.2020 - 01.2022
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Verify and cash all type of checks
  • Offer and Sale store products to customers
  • Experience with Motor Vehicle Service's
  • Processed Title Changes, Plate Stickers, City Stickers, ETC
  • Manage my shift as a supervisor and make sure my CSR's are
    doing their job right
  • Balance the store's safe for the incoming manager
  • Make sure the working environment is friendly and stable
  • Lead a team to drive sales up every month
  • Providing leadership to ensure the store delivers outstanding
    customer service, meets all operating objectives, sales, and
    financial goals, and follows company policies and procedures
  • Maintaining exemplary customer service within the store and
    establishing special business
  • Relationships with our customers so they will choose to do
    business with us rather than our competitors
  • Assisting the Assistant Store Manager in implementing strategies
    to help meet store goals and objectives
  • Ensuring compliance with federal, state, and local regulations
  • Establishing a strong customer service/selling culture to
    maximize sales
  • Working as a Customer Service Representative and supervising
    CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
  • Resolving customer complaints for increased customer satisfaction
  • Help maintain a neat and clean store environment for our customers and employees

Professional Mover

Golan's Moving And Storage
Chicago, IL
09.2019 - 07.2020
  • Moved over 150 customer boxes weighing up to 95 lbs to and from trucks
  • Loaded, balanced and secured product to safely transport goods.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions
  • Attached or loaded vehicles and reviewed all connections for security
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills
  • Unloaded packages from the trucks for delivery to customers, taking care to prevent damage to merchandise and goods
  • Stacked the truck, ensuring all of the customers items and furniture would fit into the truck
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Sales Associate

Marshalls
Chicago, IL
10.2018 - 02.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recommended accessories and complementary purchases to boost revenue.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

No Degree - Engineering Mechanics

THE UNIVERSITY OF ILLINOIS AT CHICAGO
Chicago, IL

High School Diploma -

THE NOBLE ACADEMY
Chicago, IL

Skills

Verbal and Written Communicationundefined

Timeline

Property Manager

MLC Properties & Management
11.2022 - Current

Support Worker

LG'S Bar & Kitchen
04.2022 - 10.2023

Banker

Citibank
01.2022 - Current

Shift Supervisor

PLS Check Cashers
09.2020 - 01.2022

Professional Mover

Golan's Moving And Storage
09.2019 - 07.2020

Sales Associate

Marshalls
10.2018 - 02.2019

No Degree - Engineering Mechanics

THE UNIVERSITY OF ILLINOIS AT CHICAGO

High School Diploma -

THE NOBLE ACADEMY
Michael Delgado