Michael Delisi
McHenry,IL
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments.
Overview
4
4
years of professional experience
Work History
Customer Sales Associate
Ace Hardware
Crystal Lake, IL
05.2024 - Current
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
Baseball Umpire
Mchenry Baseball Association
Mchenry , IL
04.2020 - Current
- Provided feedback to coaches regarding their players' performance during games.
- Ensured that all players, coaches, and spectators followed the rules of the game.
- Managed time efficiently by keeping games on schedule while still allowing for breaks between innings.
- Communicated with team coaches when necessary to maintain good sportsmanship.
- Assisted in resolving disputes between players or coaches regarding calls made by other umpires.
- Notified teams of any rule changes or violations during the game.
- Maintained knowledge of baseball rules and regulations in order to enforce them correctly.
- Educated new umpires on proper techniques for making calls during games.
- Maintained professional composure and calm demeanor when making tough calls and handling challenging situations.
Retail Cashier
Ace Hardware
Mchenry, IL
10.2022 - 07.2023
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Performed opening and closing duties such as counting money, balancing registers.
- Assisted customers with product selection and answered any questions they had.
- Greeted customers in a friendly and professional manner.
- Received incoming shipments of merchandise from vendors and restocked shelves accordingly.
- Processed cash, credit, and check payments accurately and efficiently.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
Education
High School Diploma -
Mchenry West High School
McHenry, IL05-2024
Skills
- Cash Handling
- Order coordination
- Customer Service
- Guest Services
- Customer Complaint Resolution
- Product Merchandising
- Product Knowledge
- Cash Management
Affiliations
- Hiking
- Running
- Gym
- Working out
- Fishing
- Baseball
References
References available upon request.
Timeline
Customer Sales Associate
Ace Hardware
05.2024 - Current
Retail Cashier
Ace Hardware
10.2022 - 07.2023
Baseball Umpire
Mchenry Baseball Association
04.2020 - Current
High School Diploma -
Mchenry West High School
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