MICHAEL DE LOS SANTOS
San Antonio,TX
Summary
Reliable and detail-oriented bookkeeper with experience in managing financial records, processing transactions, and reconciling accounts. Seeking to transition into an entry-level accounting position where I can apply my strong organizational skills, attention to detail, and knowledge of accounting principles to support financial operations and contribute to the overall success of the company. Proficient in accounting software and MS Excel, with a commitment to accuracy and continuous professional growth
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Business Center Specialist
H-E-B
San Antonio, Texas
01.2020 - Current
- Contributed to biannual intra-company audits by reviewing bookkeeping records, reconciling till variances, verifying bank deposit slips, checks, and Western Union transactions to ensure accuracy and adherence to organizational standards
- Conducted inventory audits of lottery tickets, reconciling sales data to ensure accuracy and compliance with regulatory and company standards.
- Responded to customer inquiries regarding store policies and proactively resolved concerns, ensuring a positive shopping experience and fostering customer satisfaction.
- Supported front-end management in overseeing central checkout operations, ensuring efficient workflows, accurate transactions, and exceptional customer service.
- Trained and mentored staff in bookkeeping practices and business center operations, enhancing team proficiency and ensuring adherence to company protocols.
- Utilized H-E-B internal interfaces such as Fin-Net, Store Reports, and Store Transfers to streamline operations, track financial data, and ensure efficient inventory management.
Central Checkout Lead
H-E-B
01.2018 - 01.2020
- Led central operations by overseeing checkers and baggers, ensuring smooth workflow, and providing customer assistance to maintain efficient service and satisfaction.
Checker
H.E.B
04.2015 - 01.2018
- Demonstrates strong accountability, attention to detail, and proficiency in cash handling.
- Streamlined the checkout process for quicker transactions, resulting in shorter wait times for customers.
- Adhered to Standard Operating Procedures to ensure consistency, quality, and compliance across all tasks and operations.
Crew Trainer
McDonalds
06.2013 - 04.2015
- Led Crew Trainer training for multiple employees to ensure processes and procedures were understood and consistently practiced
- Led other crew members during day-to-day operations
Education
BBA - Accounting
The University of Texas At San Antonio
San Antonio, TX 01.2017 - 1 2019
Skills
Proficient in Microsoft Office Applications
Certification
Money services business (MSB) certified
Timeline
Business Center Specialist
H-E-B
01.2020 - Current
Central Checkout Lead
H-E-B
01.2018 - 01.2020
BBA - Accounting
The University of Texas At San Antonio
01.2017 - 1 2019
Checker
H.E.B
04.2015 - 01.2018
Crew Trainer
McDonalds
06.2013 - 04.2015
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