Summary
Overview
Work history
Education
Skills
Certification
Timeline
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MICHAEL DE LOS SANTOS

Fresno,California

Summary

ISTQB-certified QA specialist with 3+ years of experience in manual testing, bug tracking, and accessibility audits.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Checker

Don Quijote
Tokyo, Japan
04.2024 - 02.2025
  • Processed high-volume transactions using POS systems.
  • Navigated tax-free system software for foreign customers.
  • Practiced cultural sensitivity and cross-language support.

Tier 2 Tech Support

Fresno Unified School District
Fresno, California
07.2023 - 10.2023
  • Resolved technical issues via Cherwell ITSM; improved response time.
  • Created internal documentation to standardize troubleshooting workflows.

QA Specialist

Bitwise Industries
Fresno, California
02.2020 - 05.2023
  • Conducted manual testing (regression, UAT, exploratory) on web applications.
  • Performed API testing using Postman; documented results and reported defects.
  • Collaborated with developers during Agile sprints using JIRA.
  • Ensured WCAG 2.1 compliance for accessibility standards.
  • Wrote test plans and participated in sprint planning sessions.

Central Supply Technician

Community Medical Center
01.2016 - 02.2020
  • Managed inventory tracking with focus on data accuracy, reducing billing errors by 40%.
  • Validated purchase orders and maintained compliance documentation.
  • Maintained logs and ensured traceability.
  • Proper handling of cleaning/transporting equipment for patients in urgent need.

Education

A.A. - Social Science

Fresno City College
Fresno, California
/2018 - /2019

Japanese Language School

Shinjuku Arc Academy
Japan
10.2023 - 03.2025

B.A. - Health Care Administration

Fresno Pacific University
06.2016 - 12.2017

Skills

  • Manual Testing (UAT, Regression, Black Box, Cross-browser Testing, Exploratory Testing)
  • Postman (API Testing)
  • JIRA
  • Microsoft Office Suite
  • WCAG 21 Accessibility
  • Agile/Scrum Methodologies
  • Bug Tracking
  • Test Documentation
  • Cherwell ITSM

Certification

  • ISTQB Certified Foundation Level Tester
  • Google IT Support Certificate (Coursera)
  • Currently pursuing 120-Hour TESOL Certification (Oxford Seminars)

Timeline

Checker

Don Quijote
04.2024 - 02.2025

Japanese Language School

Shinjuku Arc Academy
10.2023 - 03.2025

Tier 2 Tech Support

Fresno Unified School District
07.2023 - 10.2023

QA Specialist

Bitwise Industries
02.2020 - 05.2023

B.A. - Health Care Administration

Fresno Pacific University
06.2016 - 12.2017

Central Supply Technician

Community Medical Center
01.2016 - 02.2020

A.A. - Social Science

Fresno City College
/2018 - /2019

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MICHAEL DE LOS SANTOS