MICHAEL DE LOS SANTOS
Fresno,California
Summary
ISTQB-certified QA specialist with 3+ years of experience in manual testing, bug tracking, and accessibility audits.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Checker
Don Quijote
Tokyo, Japan
04.2024 - 02.2025
- Processed high-volume transactions using POS systems.
- Navigated tax-free system software for foreign customers.
- Practiced cultural sensitivity and cross-language support.
Tier 2 Tech Support
Fresno Unified School District
Fresno, California
07.2023 - 10.2023
- Resolved technical issues via Cherwell ITSM; improved response time.
- Created internal documentation to standardize troubleshooting workflows.
QA Specialist
Bitwise Industries
Fresno, California
02.2020 - 05.2023
- Conducted manual testing (regression, UAT, exploratory) on web applications.
- Performed API testing using Postman; documented results and reported defects.
- Collaborated with developers during Agile sprints using JIRA.
- Ensured WCAG 2.1 compliance for accessibility standards.
- Wrote test plans and participated in sprint planning sessions.
Central Supply Technician
Community Medical Center
01.2016 - 02.2020
- Managed inventory tracking with focus on data accuracy, reducing billing errors by 40%.
- Validated purchase orders and maintained compliance documentation.
- Maintained logs and ensured traceability.
- Proper handling of cleaning/transporting equipment for patients in urgent need.
Education
A.A. - Social Science
Fresno City College
Fresno, California /2018 - /2019
Japanese Language School
Shinjuku Arc Academy
Japan 10.2023 - 03.2025
B.A. - Health Care Administration
Fresno Pacific University
06.2016 - 12.2017
Skills
- Manual Testing (UAT, Regression, Black Box, Cross-browser Testing, Exploratory Testing)
- Postman (API Testing)
- JIRA
- Microsoft Office Suite
- WCAG 21 Accessibility
- Agile/Scrum Methodologies
- Bug Tracking
- Test Documentation
- Cherwell ITSM
Certification
- ISTQB Certified Foundation Level Tester
- Google IT Support Certificate (Coursera)
- Currently pursuing 120-Hour TESOL Certification (Oxford Seminars)
Timeline
Checker
Don Quijote
04.2024 - 02.2025
Japanese Language School
Shinjuku Arc Academy
10.2023 - 03.2025
Tier 2 Tech Support
Fresno Unified School District
07.2023 - 10.2023
QA Specialist
Bitwise Industries
02.2020 - 05.2023
B.A. - Health Care Administration
Fresno Pacific University
06.2016 - 12.2017
Central Supply Technician
Community Medical Center
01.2016 - 02.2020
A.A. - Social Science
Fresno City College
/2018 - /2019
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