Michael DeLucia
Monroe,NY
Summary
Demonstrates strong strategic agility, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Flagship Store Manager
Michaels
10.2021 - Current
- Boosted employee retention rates through effective motivation, recognition, and development programs.
- Implemented process improvements to enhance operational efficiency while minimizing costs without compromising quality or service levels.
- Optimized store layout for maximum customer engagement and product visibility.
Store Manager District Trainer
Michaels
02.2020 - 10.2021
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
- Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
- Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
Store Manager
Michaels
03.2019 - 02.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager District Trainer
Michaels
02.2018 - 03.2019
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
- Developed and executed district-wide training programs for department managers, improving overall management skills within the district.
- Increased overall store performance by improving operations.
Store Manager
Michaels
05.2017 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Store Manager
Michaels
03.2017 - 05.2017
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Assistant Store Manager
Michaels
03.2015 - 03.2017
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Replenishment Manager
Michaels
02.2012 - 03.2015
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
- Led a high-performing team of associates, ensuring timely completion of daily tasks and assignments.
Replenishment Team Member
Michaels
01.2012 - 02.2012
- Greeted and used service model to meet customers' needs.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience
- Performed section resets to match new planograms.
Seasonal Replenishment Team Member
Michaels
11.2011 - 01.2012
- Capable of achieving objectives both individually and as part of a cohesive team effort.
Education
No Degree - Business Management
College of Staten Island
Staten Island, NYNo Degree - Accounting And Finance
Kingsborough Community College
Brooklyn, NYSkills
- Store operations
- Strategic leadership
- Multitasking and organization
- Team leadership and coaching
- Friendly and positive
- Store merchandising
- Retail inventory management
- Customer service management
- Training and mentoring
- Team building and leadership
Timeline
Flagship Store Manager
Michaels
10.2021 - Current
Store Manager District Trainer
Michaels
02.2020 - 10.2021
Store Manager
Michaels
03.2019 - 02.2020
Store Manager District Trainer
Michaels
02.2018 - 03.2019
Store Manager
Michaels
05.2017 - 02.2018
Assistant Store Manager
Michaels
03.2017 - 05.2017
Assistant Store Manager
Michaels
03.2015 - 03.2017
Replenishment Manager
Michaels
02.2012 - 03.2015
Replenishment Team Member
Michaels
01.2012 - 02.2012
Seasonal Replenishment Team Member
Michaels
11.2011 - 01.2012
No Degree - Business Management
College of Staten Island
No Degree - Accounting And Finance
Kingsborough Community College
Similar Profiles
Pratyasha RayPratyasha Ray
VULNERABILITY MANAGEMENT LEAD at MICHAELSVULNERABILITY MANAGEMENT LEAD at MICHAELS
Ararat VivancoArarat Vivanco
Sales Ambassador at MichaelsSales Ambassador at Michaels
KAYLEE CORTESKAYLEE CORTES
Framing Manager at MichaelsFraming Manager at Michaels