Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

MICHAEL DE LUNA

Whittier,CA

Summary

Dedicated Human Resources Administrator offering excellent communication and problem solving skills. Knowledgeable in on-boarding and new hire training.

Overview

11
11
years of professional experience
1
1
Certification

Work History

HR Administrator

Deliver-It, LLC
05.2022 - Current
  • Maintain employee records both in the HRIS system as well as employee files.
  • Oversee new hire paperwork is filled out correctly such as I9, Offer Letter, and W-4 forms.
  • Responsible for all garnishments, child support orders, and EDD forms.
  • Conduct safety meetings weekly with different branches each week.
  • Oversee all benefit changes for all employees and entering in system.
  • Conduct open enrollment meetings every year
  • Generate termination forms and paychecks.
  • Communicate with other departments. This includes changes to policies, company announcements, and newsletters.
  • Oversee both Employee Operations and Employee Experience.
  • Assisting with distribution of company payroll.
  • Assisting with recruiting process.
  • Facilitates companywide annual retraining using online LMS.
  • Maintain and audit employee payroll information in company’s payroll software. This includes new hires, wage changes, garnishments, 401k and bonuses.

Human Resources Administrator

Siegfried Medical Alliance
10.2021 - 05.2022
  • In charge of the Onboarding process for new employees
  • Prepare and distribute employee contracts and new hire packets
  • Arrange travel accommodations and process expense forms
  • Set up new employees in Ultipro
  • Answer employees queries about HR-related issues
  • Scheduling meetings on Outlook
  • Coordinate HR projects such as board meetings/conferences
  • Assist payroll department by providing relevant employee information
  • Work closely with staffing agencies and vendors
  • Update internal databases.

Client Advocate

GreenPath Financial Wellness
10.2019 - 10.2021
  • Responsible for all incoming and outgoing calls, handling emails
  • Helping clients achieve Pre Purchasing certificates, Reverse Mortgage certificates, or Bankruptcy courses
  • Helping loan officers qualify clients for grants when purchasing a home and providing certificates when needed
  • Assessing the clients' needs for their mortgage dealing with forbearance or behind on payments
  • Assisting clients to get connected with their lenders, fix payment issues
  • Responsible for helping clients looking for mortgage or rental assistance programs
  • Actively listening and understanding clients' needs with debt or credit issues and helping them create an action plan, learn how to budget, and build up their credit scores
  • Responsible for initial contact with clients, entering their data and directing them to the correct department.

Human Resources Intern

Presbyterian Intercommunity Hospital
10.2018 - 10.2019
  • Responsible for the review of required new hire documents such as: nursing licenses, certificates of completion, orientation packets, contact information, etc
  • Responsible for the organization of new hire data and paperwork to be processed through Oracle
  • Assisted Human Resources employees in scanning important documents into computer system and faxing documents as needed
  • Provided customer service by answering phone calls and directing calls to appropriate extensions and departments.

Package Handler

FedEx
11.2013 - 10.2019
  • Responsible for the daily loading and unloading of incoming/outgoing packages
  • Completed daily tasks in the time frame set by the managers as well as provided quality of care following the standards set by the company
  • Responsible for training new hires on the tasks pertaining to the daily operations of the work site
  • Provided new-employee feedback to managers that included progress, completed task times, areas of strength and or improvement as well as any needs or concerns regarding ability to complete tasks, as needed
  • Collaborated with fellow team members to ensure that the team adheres by given timelines and achieve target quotas
  • Responsible for planning and implementing new strategies to achieve the constantly changing targets/goals
  • Responsible for evaluating employee effectiveness and providing encouragement, motivation, and alternatives ideas to aid them in achieving the target goal
  • Recognition: Employee of the Month- 2016

Front Office Clerk

Tapia Towing
05.2018 - 05.2019
  • Provided customer service to clients and local businesses by providing information regarding automobiles, transportation, prices, and answering questions as needed
  • Responsible for answering incoming phone calls, directing phone calls, responding to voicemails/emails, and making phone calls to local businesses and clients
  • Assisted in the completion of customer invoices and automobile documents such as releases, proof of purchases, lien sale documents, and DMV documentation
  • Responsible for the organization and filing of business paperwork and documentation.

Sales Associate

G by Guess, 1811 Montebello Town Center Spc C
11.2012 - 01.2014
  • Responsible for managing assigned work area by organizing inventory, cleaning work area, and fulfilling customer requests
  • Responsible for implementing positive customer service experience by assisting customers with their clothing needs, questions, comments and/or concerns
  • Assisted customers in acquiring desired clothing and materials and cross-selling products to increase purchase amounts
  • Responsible for answering phone calls, answering questions, and directing calls to appropriate personnel, as needed
  • Responsible for achieving established sales goals
  • Assisted in introducing promotions and opportunities to customers

Education

Bachelor of Arts - Communications

California State University
Long Beach Long Beach, CA
2018

Rio Hondo Community College
Whittier, CA
2017

High School Diploma -

Pioneer High School
Whittier, CA
2012

Skills

  • Benefits oversight
  • Policy and Procedure Development
  • Personnel File Management
  • Onboarding
  • Employee Relations
  • New Hire Orientation
  • Training and mentoring
  • Proficient in all microsoft applications
  • Worked with HRIS systems such as Sage, Ultipro, ADP

Certification

  • Certified in the operation of Industrial Tow Vehicles
  • Certified in the operation of Electrical Power Jack
  • Trained in Workplace Safety

Accomplishments

  • Fundraiser for a Non-Profit Organization in Long Beach : Identified a local community agency with a high risk population and developed/implemented a fundraiser to raise funds for ongoing programs for the youth
  • The fundraiser consisted of a 2k run, a raffle, and prizes for the most creative participants
  • The event was a collaboration between a group of students and the CSULB campus
  • The proceeds were collected and donated to the organization
  • Feed the Need: Aided in the organization and delivery of basic needs to the homeless population that resides in Downtown Los Angeles during Thanksgiving Day
  • Such basic necessities that were collected and distributed included: hygiene products, clothes, blankets, and non-perishable food items
  • Reach for the Stars : Volunteered at the local elementary school during the afterschool program
  • Aided students academically by providing tutoring with homework and class projects
  • Also helped students broaden their creativity and health skills through arts and crafts, sports activities, and dance.

Timeline

HR Administrator

Deliver-It, LLC
05.2022 - Current

Human Resources Administrator

Siegfried Medical Alliance
10.2021 - 05.2022

Client Advocate

GreenPath Financial Wellness
10.2019 - 10.2021

Human Resources Intern

Presbyterian Intercommunity Hospital
10.2018 - 10.2019

Front Office Clerk

Tapia Towing
05.2018 - 05.2019

Package Handler

FedEx
11.2013 - 10.2019

Sales Associate

G by Guess, 1811 Montebello Town Center Spc C
11.2012 - 01.2014

Bachelor of Arts - Communications

California State University

Rio Hondo Community College

High School Diploma -

Pioneer High School

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MICHAEL DE LUNA