Michael DeMarco
Niagara Falls
Summary
Results-oriented Operations Manager with 17 years in retail management. Expertise in streamlining processes, enhancing team performance, and improving customer service. Focused on continuous improvement and delivering measurable business outcomes while adapting to evolving organizational needs.
Overview
17
17
years of professional experience
Work History
Operations Manager/Retail Assistant Manager
TJX Companies
Lockport, NY
06.2009 - Current
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Fostered a culture of continuous improvement by implementing best practices in operations management.
- Developed training programs to elevate staff performance and ensure adherence to company standards.
- Analyzed data to identify trends and drive informed decision-making across departments.
- Established key performance indicators to monitor operational effectiveness and support business goals.
- Coordinated inventory management systems to optimize stock levels and minimize waste.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led team in achieving sales goals through effective training and mentoring initiatives.
- Collaborated with cross-functional teams to execute promotional events, enhancing store visibility and engagement.
- Resolved customer issues promptly, ensuring positive shopping experiences and retention of clientele.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
Education
Bachelor of Science - Health And Wellness
SUNY Buffalo State
Buffalo, NY05-2007
Skills
- Process management
- Operational efficiency
- Performance tracking
- Inventory management
- Planning and implementation
- Team leadership
- Staff management
- Decision-making
- Conflict resolution
- Problem-solving
- Customer service
- Staff training
- Management
- Inventory management
Timeline
Operations Manager/Retail Assistant Manager
TJX Companies
06.2009 - Current
Bachelor of Science - Health And Wellness
SUNY Buffalo State