MICHAEL DENATALE
Olathe,KS
Summary
Compassionate and results-driven mental health professional with 8+ years of experience supporting individuals with co-occurring disorders. Skilled in case management, care coordination, and trauma-informed practices, with a strong commitment to client advocacy and recovery-focused care.
Overview
13
13
years of professional experience
Work History
Dual Diagnosis Case Manager
Johnson County Mental Health
Olathe, KS
08.2024 - Current
- Manage a caseload of 20+ clients with co-occurring mental health and substance use disorders, providing strengths-based support and care coordination.
- Conduct comprehensive assessments to determine service eligibility and develop individualized treatment plans.
- Assist clients in developing personal care plans to promote self-sufficiency and long-term recovery.
- Provide Community Psychiatric Support and Treatment (CPST) in diverse settings to help clients overcome psychological barriers.
- Collaborate with medical, educational, vocational, and social service providers to ensure holistic care.
- Developed comprehensive care plans addressing individual client needs and goals.
- Coordinated multidisciplinary team meetings to ensure integrated service delivery.
- Monitored client progress and adjusted interventions to enhance outcomes.
- Provided crisis intervention support, utilizing de-escalation techniques effectively.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Transaction Support Assistant II
CarMax
Kansas City, KS
06.2019 - 08.2024
- Facilitated Home Delivery and Express Pickup processes, verifying lender requirements and reviewing documentation for accuracy and fraud detection.
- Conducted customer interviews to resolve documentation discrepancies and ensure compliance with financial regulations.
- Partnered with lienholders and internal teams to enhance efficiency in transaction processing.
- Averaged three sales and one purchase per day.
- Developed the Transaction Support Project which was credited with the company's survival through COVID.
- Assisted in inventory management, ensuring accurate tracking of vehicle stock levels.
- Developed training materials to support staff development and knowledge retention initiatives.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Provided exceptional customer service support, addressing inquiries and resolving issues efficiently.
Customer Experience Consultant
CarMax
Kansas City, KS
06.2019 - 08.2024
- Pioneered the first nationwide remote car sales program in Kansas City, developing new policies and procedures.
- Provided strategic recommendations that led to the creation of the Transaction Support Team, combining underwriting and logistics functions.
- Consistently ranked in the top 10% of sales nationwide through exceptional customer engagement and process improvements.
Insurance Agent
Select One Insurance
Kansas City, KS
07.2018 - 06.2019
- Licensed in Auto, Home, Life, and Health insurance; AHIP certified.
- Reviewed and verified documentation for coverage eligibility and accuracy.
- Partnered with agencies to assist applicants in obtaining approvals for healthcare coverage, including doctors, hospitals, transportation, and prescriptions.
- Developed personalized insurance plans to meet diverse client needs and preferences.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Leveraged CRM software to track client interactions and manage follow-ups efficiently.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Campus Supervisor
KVC Health Systems – Prairie Ridge Hospital Campus
Kansas City, KS
10.2017 - 03.2018
- Supervised hospital, residential, and adult care environments to ensure client safety and compliance with trauma-informed care protocols.
- Managed staffing, training, and emergency procedures, collaborating with doctors, nurses, therapists, and case managers to support client treatment plans.
- Responded to crisis situations, conducted emergency drills, and maintained security through routine campus rounds.
- Supervised campus operations to ensure compliance with health and safety regulations.
- Collaborated with healthcare teams to enhance patient experience and service delivery.
- Trained new staff on campus policies, emergency procedures, and operational protocols.
- Ensured compliance with state regulations regarding school safety through regular audits of procedures and documentation.
- Coordinated with local law enforcement agencies to establish partnerships that enhance overall campus security efforts.
Family and Youth Specialist II
University of Kansas Hospital – Marillac Campus
Kansas City, KS
12.2015 - 06.2017
- Implemented the Sanctuary Model to help children process trauma and develop coping skills.
- Led community groups focusing on emotional regulation, self-awareness, and family reintegration.
- Ensured accurate and timely documentation of client progress, collaborating with clinical supervisors to refine intervention strategies.
- Facilitated therapeutic activities for youth to enhance emotional and social development.
- Collaborated with interdisciplinary teams to coordinate care and support services for clients.
- Trained and mentored junior staff on best practices in youth engagement and intervention strategies.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Organized and attended meetings, trainings and conferences with foster parents to deliver information on youth progress.
- Provided crisis counseling and intervention services to clients in emergency situations.
Sales Associate
SleepOne
Kansas City, KS
09.2014 - 03.2016
- Achieved top floating salesperson status from December 2014 to February 2015.
- Specialized in high-end mattress sales, maintaining the highest attachment rate for adjustable bases (+$3,900 per set).
- Managed daily store operations, processed sales, and trained new staff for major promotional events.
Admissions/Outreach Representative
Wright Career College
Kansas City, KS
10.2012 - 11.2013
- Advised prospective students on program eligibility, enrollment procedures, and financial aid options.
- Reviewed applications for compliance, ensuring proper documentation and financial aid completion.
- Mentored students in identifying their skills, career goals, and educational pathways.
- Coordinated communication efforts across multiple platforms to promote academic programs effectively.
- Mentored new team members on best practices for student engagement and relationship building.
- Collaborated with internal departments to ensure cohesive messaging across all outreach materials and initiatives.
- Leveraged expert knowledge of industry trends to design targeted campaigns that resonated with desired demographics.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Education
Bachelor of Arts - Humanities
MidAmerica Nazarene University
Kansas City, KS12.2013
Associate of Arts - Theological Studies
Christ For The Nations
Dallas, TX05.1994
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Excellent communication
Timeline
Dual Diagnosis Case Manager
Johnson County Mental Health
08.2024 - Current
Transaction Support Assistant II
CarMax
06.2019 - 08.2024
Customer Experience Consultant
CarMax
06.2019 - 08.2024
Insurance Agent
Select One Insurance
07.2018 - 06.2019
Campus Supervisor
KVC Health Systems – Prairie Ridge Hospital Campus
10.2017 - 03.2018
Family and Youth Specialist II
University of Kansas Hospital – Marillac Campus
12.2015 - 06.2017
Sales Associate
SleepOne
09.2014 - 03.2016
Admissions/Outreach Representative
Wright Career College
10.2012 - 11.2013
Bachelor of Arts - Humanities
MidAmerica Nazarene University
Associate of Arts - Theological Studies
Christ For The Nations