MICHAEL DENIUS
Cambridge,OH
Summary
Personable employee with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Service Center Assistant
Sedgwick
12.2023 - Current
- Boosted customer satisfaction by addressing inquiries and resolving issues professionally and efficiently.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications as needed for various task projects
Cashier
Go-Mart
05.2021 - 09.2021
- Addressed customer questions and complaints with professionalism
- Balanced cash drawer at beginning and end of each shift
- Maintained neat drawer with correct amount of change to meet customer needs
- Counted and secured cash to maintain accurate register totals.
Cashier
Trail Family Diner
05.2018 - 08.2020
- Gave customers full attention and attended to their needs
- Engaged customers in pleasant conversation while completing cash register transactions
- Provided information to customers on products or services
- Addressed customer questions and complaints with professionalism.
Education
Bachelor of Science - Communication Studies – Organizational Communication
Ohio University
Skills
- Expense tracking
- Microsoft Office (Excel, Word, Powerpoint)
- Thrives in routine
- Application Knowledge (Trello, Slack, Outlook, Juris, Smartly, OmegaFi File Conversions)
- Memorization
- Crisis Management
- Customer service
- Financial records oversight
Accomplishments
- Delta Tau Delta Fraternity, Treasurer, 01/01/2020, 12/31/2020, Created and Managed budget, Achieved experience in crisis management with holding a financial position during the Coronavirus Pandemic. 95 Collection rate on $195,000 worth of debts. These both include rent payments and annual dues.
- Society of Human Resource Management (SHRM), Member, 03/2020, Present
Course Completions
Codecademy Learn SQL, 11/22/2022
Timeline
Service Center Assistant
Sedgwick
12.2023 - Current
Cashier
Go-Mart
05.2021 - 09.2021
Cashier
Trail Family Diner
05.2018 - 08.2020
Bachelor of Science - Communication Studies – Organizational Communication
Ohio University
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