Michael Dennis
Davenport,FL
Summary
Ambitious,results-oriented Field Operations Supervisor adept at meeting and exceeding demanding company objectives. Effective at managing operations with skills in schedule, team, and time management. Prepared to leverage abilities and experience to take on new projects.
Overview
24
24
years of professional experience
Work History
Field Operations Supervisor 1
Florida Department of Transportation
Bartow, FL
12.2023 - Current
- Supervised field operations staff to ensure compliance with company policies and procedures.
- Monitored daily performance of team members and provided feedback for improvement.
- Developed strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Drafted weekly and monthly reports on operational activities for management review.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Managed inventory levels of products and materials used in the field operations department.
- Maintained accurate records of field operations activities, including timecards and customer service requests.
- Assigned tasks based on individual strengths and capabilities within the team.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Optimized delivery of service by conducting assessments, overseeing work, and proactively solving routine and complex problems.
- Maintained operating efficiency at all worksites.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated work to staff, setting priorities and goals.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Created work crew schedules and delegated assignments.
- Maintained records of participant attendance, evaluations, progress reports.
Heavy Equipment Operator
Florida Department of Transportation
Bartow, FL
12.2022 - 12.2023
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Managed daily operations of a heavy equipment fleet, including troubleshooting and preventative maintenance.
- Loaded and unloaded trucks with construction materials, such as gravel, sand, and asphalt.
- Performed routine inspections on all heavy machinery prior to use.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Operated front end loader, to move dirt and different base materials.
- Loaded and off-loaded rocks, debris and other materials from heavy equipment.
Heavy Equipment Operator
Philadelphia Water Department
Philadelphia, PA
11.2018 - 06.2022
- Performed pre-shift and post-shift equipment inspections, and accurately completed reports to support company policy.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Loaded and moved dirt, rocks, equipment, and materials.
- Operated a front-end loader and backhoe to move dirt and different base materials.
- Cleaned and repaired inlets for stormwater and green infrastructure.
- Employed heavy equipment operation best practices, resulting in minimal complaints or incidents.
- Operated backhoes and other construction equipment to properly transport or dispose of inlet waste and fill.
Warehouse Associate/Forklift Operator
Charles Jacquins
New Philadelphia, PA
09.2003 - 10.2018
- Operated a forklift to transport goods throughout the warehouse.
- Loaded or unloaded shipments on trucks.
- Staged goods are in the loading dock area.
- Organized the warehouse and arranged items following procedures and safety rules.
- Store material by moving it to the appropriate area in the warehouse.
- Delegated work as a fill-in supervisor in order to ensure the operation runs smoothly.
Yard Man/Driver/Apprentice
Sunbelt rentals
Maple Shade Township, NJ
06.2000 - 08.2002
- Loaded and unloaded construction equipment, and small equipment, with a forklift.
- Responsible for maintaining incoming equipment by cleaning, checking, and safeguarding rentals for customers to lease.
- Eagerly greeted and assisted customers.
- Inventoried construction equipment, loaded onto trucks, and delivered to construction sites.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Education
High School Diploma -
Northeast Catholic High School
Philadelphia, Pa06.2000
Skills
- Safety procedures
- Excellent customer service, problem solving and organizational skills
- Good Judgement
- Teamwork and Collaboration
- Safety Compliance
- Interpreting Maps and Instructions
- Decision-Making
- Communicating Job Status
- Licensed CDL Class B driver
- Heavy equipment operator
- Effective communication skills
- Time management
- Customer relationship development
- Workforce scheduling
- Operational planning
- Record-keeping
- Task Delegation
Timeline
Field Operations Supervisor 1
Florida Department of Transportation
12.2023 - Current
Heavy Equipment Operator
Florida Department of Transportation
12.2022 - 12.2023
Heavy Equipment Operator
Philadelphia Water Department
11.2018 - 06.2022
Warehouse Associate/Forklift Operator
Charles Jacquins
09.2003 - 10.2018
Yard Man/Driver/Apprentice
Sunbelt rentals
06.2000 - 08.2002
High School Diploma -
Northeast Catholic High School
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