Michael Dent
Spanaway,WA
Summary
Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Columbia Bank
03.2021 - Current
- Mentored new staff on operational procedures, promoting a culture of teamwork and knowledge sharing.
- Assisted clients with account openings, transactions, and inquiries to enhance customer satisfaction.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Complied with established internal controls and policies.
- Collaborated with team members to identify cross-selling opportunities, enhancing overall branch performance.
- Resolved customer issues promptly to foster loyalty and maintain strong client relationships.
Loan Officer Assistant
Guild Mortgage
11.2019 - 12.2020
- Assisted loan officers in preparing and processing mortgage applications efficiently.
- Coordinated communication between clients, underwriters, and loan officers to expedite approvals.
- Reviewed financial documents for accuracy and compliance with lending regulations.
- Maintained detailed records of loan status and client interactions in CRM systems.
Personal Banker/Mortgage Loan Officer
Wells Fargo
04.2012 - 07.2019
- Cultivated strong customer relationships through personalized financial solutions and proactive communication.
- Evaluated client needs to recommend suitable banking products and services, enhancing customer satisfaction.
- Streamlined account opening processes, reducing wait times and improving operational efficiency.
- Mentored junior bankers on compliance regulations and risk management best practices.
Education
Sports Broadcasting Jounalism
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Relationship building and management
- Cross-selling products
- Teamwork and collaboration
- Decision-making
Timeline
Relationship Banker
Columbia Bank
03.2021 - Current
Loan Officer Assistant
Guild Mortgage
11.2019 - 12.2020
Personal Banker/Mortgage Loan Officer
Wells Fargo
04.2012 - 07.2019
Sports Broadcasting Jounalism
Maricopa Community Colleges, South Mountain Community College