Michael Dentamaro
Enfield,CT
Summary
Service-focused professional dedicated to delivering exceptional customer experiences that cultivate loyalty and drive repeat business. Possessing strong attention to detail and excellent planning skills, effectively prioritize tasks and make sound judgments. Strong interpersonal communication skills enabling a connection with customers and establish positive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager / Home Comfort Specialist
Fogarty's Home Services
01.2022 - 07.2024
- Overseeing multiple departments consisting of 20+ employee
- Monitoring / adjusting pricing of material and services leading to more industry Gross Profit Margin
- Auditing of labor, material and Gross Profit Margin per project, weekly, monthly, quarterly
- Handling of employee and customer relations
- Updating policies / procedures, with a team, to improve aspects of the business
- Over one million dollars sold per year in energy retrofits.
Sales Manager / Home Comfort Specialist
Fogarty's Home Services
01.2020 - 12.2021
- Auditing of sold projects through sales program / CRM
- Creating policies / procedures to improve sales department
- Training of sales persons
- Performing In Home sales of energy retrofits.
Production Foreman / Home Comfort Specialist
Fogarty's Home Services
05.2016 - 12.2019
- Performing In Home sales of energy retrofits
- Leading a crew of three performing energy retrofit installations.
Production Department Foreman
MacNoughton Builders
06.2015 - 04.2016
- Installation of energy retrofits in residential homes
- Leading a crew of three performing energy retrofit installations.
Education
Contactor Nation
Seymour, CTSkills
- Customer Service in managerial role / in home sales role
- Calendar scheduling
- Material ordering
- Training, through a built process, of new employees
- Prompt response to last minute changes
- Problem Resolution
- Efficient multi-tasker
Accomplishments
- .Documented and resolved multiple customer concerns that lead to satisfied and returning customers,
- Achieved lead generation through effectively helping with marketing strategies.
- Used Google Sheets to develop clear tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Exceeded monthly quota multiple times.
Awards
- Million Dollar Sales 2018
- Million Dollar Sales 2019
- Million Dollar Sales 2021
- Million Dollar Sales 2022
- Million Dollar Sales 2023
- Top ten performing salesperson out of 500+ in North America 2019 - 2023
- Sixth top performing salesperson out of 500+ in North America in 2023
Certification
- Certified Home Comfort Specialist, Contractor Nation - 2017, 2020
Timeline
General Manager / Home Comfort Specialist
Fogarty's Home Services
01.2022 - 07.2024
Sales Manager / Home Comfort Specialist
Fogarty's Home Services
01.2020 - 12.2021
Production Foreman / Home Comfort Specialist
Fogarty's Home Services
05.2016 - 12.2019
Production Department Foreman
MacNoughton Builders
06.2015 - 04.2016
Contactor Nation