Michael Denu

- Lead daily network operations supporting organizational communications infrastructure, ensuring system reliability and security.

- Monitor, troubleshoot and resolve network performance issues affecting tactical communication systems.

- Manage user accounts and communications assets while maintaining compliance with cyber security policies.

- Serves as the primary point of contact for network issues and support within the detachment.

- Trains and mentors personnel on network operations, tactical communications systems and security practices.

- Managed escalated support tickets, coordinating rapid resolution efforts to minimize service disruption for clients.

- Deployed, operated and maintained SOF Deployable Node systems to provide beyond line of sight communications for theater operations in Europe.

- Established and sustained SATCOM links supporting voice, video and data connectivity between forward-deployed elements , higher headquarters and joint partner nations.

- Managed and safely secured COMSEC, cryptographic keying material and secure communications equipment in accordance with Department of War regulations and requirements.

- Configured operated and trouble shot tactical communication systems to include satellite terminals, radios and networking equipment.

- Supported command and control communications for Joint Special Operation Forces by ensuring continuous network availability in austere environments.

- Integrated tactical radio, satellite, ATAK, and network infrastructure to enable secure communications across the European Theater.

- Supported multinational training exercises and real world operations by providing reliable communications.

- Operated under Top Secret security requirements while supporting sensitive and time critical Special Operations missions.

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Educated customers on product features, fostering informed purchasing decisions.
• Assisted in troubleshooting mobile device issues, ensuring prompt resolution and support.
• Collaborated with team members to optimize sales strategies and improve performance.
• Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
• Trained new staff on operational procedures, promoting consistency in service delivery.
• T-Mobile Winners Circle 2019-2020