Michael Desrosiers
Troy,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
J.B. Hunt Transport Services
09.2022 - Current
- Directed day-to-day operations
- Managed scheduling
- Addressed customer concerns with suitable solutions
- Guided employees on understanding and meeting changing customer needs and expectations
- Oversaw financial management, budget management and payroll activities
- Enforced federal, state, local, and company rules for safety and operations
- Supervised operations staff of 2 subordinate managers, along with 20 drivers, and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Schedule truck and trailer maintenance with applicable shops
- Utilize PACE payroll system, Microsoft Office, Geotab truck log keeping software, and in-house freight management systems to complete daily tasks.
Transportation Manager II
J.B. Hunt Transport Services
09.2021 - 09.2022
- Reported maintenance needs for transportation vehicles and equipment
- Developed and enforced policies and procedures for the logistics team
- Established transportation cost standards and optimized shipping practices
- Managed day-to-day logistics operations and staffing schedules.
Fleet Maintenance Operations Manager
City of Asheboro Public Works
01.2016 - 09.2021
- Improved customer satisfaction ratings by motivating team members to enhance quality and productivity
- Assisted in budget preparation, management, and high-profile fleet purchases
- Conducted routine safety meetings for the public works department, ensuring OSHA compliance
- Provided mechanical repairs and preventative maintenance for various vehicles, including law enforcement and snow removal
- Managed shop activities, including electronic record maintenance and performance reporting
- Facilitated orientation and training for parts personnel on new software and service programs
- Monitored safety compliance and regulations, maintaining strict standards for team member safety.
Fleet Maintenance Mechanic II
City of Asheboro Public Works
01.2010 - 01.2016
- Supervised general repairs that were performed by new staff mechanics to ensure standards of service was met daily
- Performed diagnostic and troubleshooting procedures to discover and identify the root cause of mechanical issues
- Inspected vehicles and evaluated condition of systems, quality of equipment, and performance of lights and accessories
- Replaced damaged, missing, or defective parts with new and refurbished components to ensure proper safety operation
- Completed required inspections and preventive maintenance on vehicles and equipment to maximize the safety of unit
- Performed a final operational test on all vehicles to quality check all repairs and equipment to ensure maximum safety
- Maintained primary responsibility for the processes related to data entry and integrity for the repair management system.
Education
High school diploma -
Bachelor of Science in Operations Management -
Southern New Hampshire University
04.2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- MS Office
- Schedule Management
- Onboarding and Orientation
- Assignment Delegation
- Budget Development and Management
- Purchasing and procurement
- Health and safety compliance
- Goal Setting
Certification
- Driver's License, 12/2022, 12/2027
- Class A CDL, Tanker, 12/2022, 12/2027
- CDL, 12/2022, 12/2027
Timeline
Operations Manager
J.B. Hunt Transport Services
09.2022 - Current
Transportation Manager II
J.B. Hunt Transport Services
09.2021 - 09.2022
Fleet Maintenance Operations Manager
City of Asheboro Public Works
01.2016 - 09.2021
Fleet Maintenance Mechanic II
City of Asheboro Public Works
01.2010 - 01.2016
High school diploma -
Bachelor of Science in Operations Management -
Southern New Hampshire University