Michael DeVore

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Responded to passenger concerns and complaints politely and professionally.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
• Followed applicable traffic regulations and traffic laws.
• Pointed out landmarks and other points of interest to passengers.
• Safely completed over 12,000 rides on the UBER & Lyft platforms

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Wrote detailed reports of all security breaches and investigations.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.

• Provided guided sight-seeing tours on 3 wheeled pedal cab around Washington D.C's National Mall and Tidal Basin areas
• Worked 8-12 hour shifts outdoors year round in a myriad of weather conditions
• Provided destination rides for patrons at several major sporting venues/events and concerts along the eastern seaboard from Massachusetts to Florida
• Established positive relationships with tour members through fun and engaging conversation.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
• Planned and executed efficient tour routes by using maps and other navigational tools.
• Checked tour vehicles for cleanliness, safety and functionality.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.

• Facilitated all hiring and training protocol for new and current employees
• Secured private property impound contracts from local merchants, churches, and property management companies
• Secured auto recovery contracts from banks, finance corps, and local auto dealerships
• Utilized up to date skip tracing methods to recover 25-50 autos a month
• Provided 24/7 on-call dispatch services for company's growing service call department in upwards of 75-125 calls a day
• Operated both wheel lift and flatbed tow truck variations during weekend and peak hours to handle volume overflow

Diverse Journeys Los Angeles, CA

Assisted developmentally disabled adults with their daily living needs and activities to include but not limited to: meal

prep, banking, grocery shopping, transportation to medical appointments and social function

• Served as role model to clients
• Maintained a daily log of documented target behaviors, food & medicine consumption, and client staff/activities
• Developed and implemented programs to meet social service needs of the client community.
• Liaised with community members, recommending resources and programs.
• Produced crisis management and intervention plans for clients in need.
• Assisted in implementation of community support services in alignment with needs.
• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Counseled patients on health-related topics and lifestyle changes for improved well-being.

Assisted the center director with the daily operations of the non-public school that included:

• Monitoring classrooms ,managing classroom staff and students within the guidelines of school policy .
• Performed as an integral member of the Behavior Management/Treatment Team that serviced the educational and mental health needs of the 110 SED( Severely Emotionally Disturbed)students ages 6-18
• Worked in 1:1 capacity with the most behaviorally challenged and combative students while maintaining the objective of assisting them through crisis intervention to eventually transition them back to their classrooms as positive members of their school community

• Assisted and role modeled for 18-20 adjudicated male youth ages 13-19 in following program guidelines while residing in a very intensive therapeutic residential treatment facility
• Performed administrative task to include but not limited to: caseload management, therapeutic/behavioral group facilitation, ordering unit supplies
• Monitored resident youth while attending school and during completion of daily dorm clean up
• Transported youth to and from court dates and medical appointments
• Assisted in supervising team of 12 staff members in daily operations of residential dorm unit ensuring efficiency and safety of unit at all times
• Adapted counseling techniques to best suit individual needs of each client.
• Facilitated workshops and classes on anger management, life skills and drug and alcohol prevention.
• Supported individuals dealing with mental health and emotional issues.
• Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
• Assisted youth in developing problem-solving and communication skills to support stress management.