Michael Dewa
Honolulu,USA
Summary
Resourceful, customer focused professional with 18 years of experience in account development and retention. Expert at developing genuine and professional relationships with customers and colleagues while maintaining a personal commitment to integrity, high quality standards, and a cooperative attitude
Overview
19
19
years of professional experience
Work History
Sales Manager
Paradise Cruise, LTD.
09.2017 - Current
- Overall management of all Westbound / Local Sales & Marketing including: U.S., Canada, Central / South Americas, Australia, Europe, Kama’aina / Military accounts
- Online Travel Agents, Sales & Marketing
- Waikiki Hotel Concierge desks
- Direct Group & Meetings, Conventions & Association Sales
- Developed and maintained strong positive relationships with management and individual sellers to increase revenues via sales calls, familiarization tours, handling operational and sales concerns ranging from providing sales materials to special needs to guest complaints / incidents
- Continuously researched & developed customized product variations to fulfill client and market needs
- Managed and developed a sales team by establishing a new hire training manual, set objectives and goals, coordinated individual and team assignments and monitored performance of sales reps through weekly sales reports and performance evaluation
- Built strong relationships with distributors, resellers, and other channel partners
- Analyzed market trends and competitor activities to identify potential new business opportunities
- Developed and implemented effective sales strategies to drive revenue growth
- Collaborated with marketing teams to create promotional materials that support sales initiatives
- Negotiated contracts with clients or partners, securing favorable terms for both parties involved
- Streamlined business functions, advising partners on policies and operating procedures
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Representative
Paradise Cruise, LTD.
06.2014 - 09.2017
- Built and sustained productive partner relationships through weekly sales visits with hotel concierge activity desk agents
- Promoted and disseminated marketing materials and information representing our 4 major brands at vendor activity fairs
- Developed and delivered sales presentations to inform and train travel partners of current and new product offerings to accurately manage customer expectations, maximizing satisfaction and generate sales
- Prepared sales materials, agency commission contracts, renewed vendor contracts, created promotional concepts and sales incentives
- Reviewed and analyzed monthly sales reports to identify opportunities to increase business
- Accompanied travel partners on familiarization tours to educate and provide authentic guest experiences of our products as a training resource
Agent Account Executive
Coral Wireless- Mobi PCS
11.2006 - 02.2014
- Managed 40% of the company’s sales through indirect dealer distribution
- Launched and built Big Island and Kauai dealer channels in addition to growing, maintaining and optimizing sales production of Oahu territory
- Consulted with premier dealer partners to increase overall sales utilizing marketing and advertising opportunities
- Involved in planning, implementation and execution of sales promotions and marketing strategies to meet company sales goals
- Contributed to the creation of a big box sales program to increase sales distribution and product visibility throughout the state
- Implemented big box sales program by creating training guides, training sales staff, merchandising retail locations and assisted in ordering and maintaining adequate inventory levels
- Launched new products and services through the indirect dealer channel by creating training modules, side by side selling, coaching and product demonstration in dealer retail locations
- Built and sustained effective customer and partner relationships
Assistant Retail Sales Manager/ Interim Manager
Coral Wireless- Mobi PCS
12.2005 - 11.2006
- Was an integral part of the launch of Mobi PCS
- Achieved assigned sales performance and profitability targets
- Trained new retail sales employees and refined sales techniques of existing employees to increase productivity and maximize sales opportunities
- Evaluated sales performance and provided coaching when needed
- Maintained internal visual merchandising and in-store displays to ensure store appearance met company standards at all times
- Maintained proper inventory controls, and processed inventory transactions
- Managed daily sales, processed paperwork, daily audits for accuracy and managed daily service revenue reports and bank deposits
- Established store policies to improve efficiency of daily transactions
- Led grassroots marketing efforts in the community to increase awareness of our products and services while driving business into our retail location
Education
B.A. - Journalism/ Public Relations
University of Hawaii Manoa
Honolulu, HIHigh School Diploma -
Punahou School
Skills
- Sales Reporting
- Sales team training
- Market Research
- Performance Management
- Strategic account development
- Sales presentation
- Account Management
- Client Relationship Management
- Sales Presentations
- Relationship Building
References
Available upon request
Timeline
Sales Manager
Paradise Cruise, LTD.
09.2017 - Current
Sales Representative
Paradise Cruise, LTD.
06.2014 - 09.2017
Agent Account Executive
Coral Wireless- Mobi PCS
11.2006 - 02.2014
Assistant Retail Sales Manager/ Interim Manager
Coral Wireless- Mobi PCS
12.2005 - 11.2006
B.A. - Journalism/ Public Relations
University of Hawaii Manoa
High School Diploma -
Punahou School
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