Michael Deziel
Bellingham,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
Work History
Residential House Cleaner
Handy Cleaning Services
New York, NY
06.2014 - Current
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Vacuumed carpets and upholstered furniture.
- Emptied trash cans in all rooms of the house.
- Changed linens on beds as requested by clients.
- Polished mirrors and chrome fixtures.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Provided feedback on customer service issues to management team.
- Swept, vacuumed and mopped hardwood floors.
Independent Franchise Owner
Coverall Health-Based CleaningSystem
Boston, MA
04.2002 - 09.2015
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Set goals for each store based on past performance data and future projections.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Warehouse Worker
Avery Dennison
Holliston, MA
05.2007 - 12.2007
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Newspaper Delivery Person
Boston Herald
Norwood, MA
05.2005 - 08.2007
- Checked delivery route for accuracy and completeness.
- Organized newspapers into bundles according to customer routes.
- Delivered newspapers on time, in all types of weather conditions.
- Reported any damaged or missing papers to supervisor immediately.
- Provided exceptional customer service at all times.
- Monitored traffic patterns to adjust routes accordingly.
- Resolved customer disputes quickly and efficiently.
- Adhered to company policies and procedures related to newspaper delivery services.
- Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .
Education
High School Diploma -
Bellingham High School
Bellingham, MA06-1996
Some College (No Degree) - Liberal Arts and General Studies
Quinsigamond Community College
Worcester, MASome College (No Degree) - Business
Community College of Rhode Island
Lincoln, RISkills
- Leadership
- Problem solving
- Efficient time management
- Customer service skills
- Communication skills
- Adaptability
References
References available upon request.
Timeline
Residential House Cleaner
Handy Cleaning Services
06.2014 - Current
Warehouse Worker
Avery Dennison
05.2007 - 12.2007
Newspaper Delivery Person
Boston Herald
05.2005 - 08.2007
Independent Franchise Owner
Coverall Health-Based CleaningSystem
04.2002 - 09.2015
High School Diploma -
Bellingham High School
Some College (No Degree) - Liberal Arts and General Studies
Quinsigamond Community College
Some College (No Degree) - Business
Community College of Rhode Island
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