Michael Dezzi
Springfield,PA
Summary
Highly accomplished professional with a proven track record excelling in relationship selling. Consistently exceeded sales targets by cultivating long-term client relationships and implementing upselling strategies, and high customer retention. Adept at managing key accounts and delivering exceptional service. Knowledgeable with comprehensive background in managing client relationships and driving sales growth. Successfully identified and capitalized on new business opportunities to expand market presence. Demonstrated ability to build strong client rapport. Experienced with client relationship management, consistently fostering long-term partnerships. Track record of achieving sales targets.
Overview
16
16
years of professional experience
Work History
Sales Account Executive
Comcast Business
05.2014 - 10.2020
- Managed accounts to maintain solid customer base.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Exceeded sales targets consistently through strategic planning and execution.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Implemented effective upselling techniques to maximize revenue from existing customers.
- Managed a diverse portfolio of accounts to ensure consistent customer satisfaction and loyalty.
- Established close relationships with small business.
- Exceeded sales goals each year.
Account Manager
NaviMedix
08.2008 - 04.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Sales Manager
Zix Corporation
01.2005 - 05.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Some College (No Degree) - Accounting
Delaware County Community College
Media, PASkills
- Closing techniques
- Sales closing
- Upselling strategies
- Social selling
- Territory management
- Key account management
- Customer retention
- Account management
- Relationship selling
Accomplishments
Achieved Presidents Club Nominations at Comcast 2013
Achieved Sales Associate for the Quarter 8 times during my tenure.
Achieved Presidents Club Nominations at Zix Corp each year.
Timeline
Sales Account Executive
Comcast Business
05.2014 - 10.2020
Account Manager
NaviMedix
08.2008 - 04.2014
Sales Manager
Zix Corporation
01.2005 - 05.2008
Some College (No Degree) - Accounting
Delaware County Community College
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