Summary
Overview
Work History
Education
Skills
Timeline
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Michael Diaz

11769 Via Lucerna Circle. Orlando,FL

Summary

Proven multitasker and craft bartender, adept in customer service and wine knowledge, I excelled in roles at Eddy V’s and Capital Grille, enhancing team dynamics and achieving high service standards as well as mystery shopper scores. My experience includes opening new locations nationwide and earning an entry-level sommelier certification, showcasing my dedication and skill in fostering guest relations.

Overview

21
21
years of professional experience

Work History

Bartender & Certified Server Trainer

Eddy V’s
10.2013 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Opened several stores amongst, Texas, California, New Jersey and Florida as a certified server trainer.

Certified Server Trainer & Bartender

Capital Grille I Drive at Pointe Orlando
03.2007 - 09.2013
  • Developed strong team dynamics through leading group training exercises and promoting open communication among staff members.
  • Strengthened employee engagement by actively involving servers in decision-making processes that impacted their daily responsibilities.
  • Educated bartenders, food runners and servers on responsible service practices.
  • Went on the road to open two new stores in the financial district of Wall Street Manhattan NY, as well as one in north DC, in Chevy chase Maryland.

Server

Seasons 52
03.2003 - 02.2007
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with new age “palm pilot” systems, to place orders table side, manage bills, and handle complimentary items.
  • Had nearly sixty wines by the glass, received my entry level sommelier certification whilst working here.

Education

Associate In Arts - Hospitality

Valencia College
Orlando, FL

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable and open availability
  • Feel as though I consider myself a “craft” bartender, my guest relation skills are my strongest suit

Timeline

Bartender & Certified Server Trainer

Eddy V’s
10.2013 - Current

Certified Server Trainer & Bartender

Capital Grille I Drive at Pointe Orlando
03.2007 - 09.2013

Server

Seasons 52
03.2003 - 02.2007

Associate In Arts - Hospitality

Valencia College

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Michael Diaz