Michael Diaz
Lakehills,USA
Summary
- Field Service Engineer (FSE) with Collins Aerospace, I provided technical and hands-on support for Collins ground and airborne communications, navigations, sensor, and integrated application systems for government/military-related programs or projects. I perform operational maintenance, system and product troubleshooting, repair, and system tests. Other duties include formal and informal training, and/or support and installation of products within the Collins standards, and the guidelines of various governmental regulations and requirements, to ensure optimum equipment operation and customer satisfaction.
- I have over thirty years of aircraft maintenance experience on McDonnell Douglas C-17, KC-10, KDC-10, DC-9, MD-80, Boeing 757 (C-32), 707 (KC-135), 727, 737 (P-8), and UH-60 Black Hawk helicopters, Transportable Blackhawk Simulator (T-BOS) training system, and AMID I-Level Maintenance Department.
- I have spent over 10 years in a leadership role, where I managed, trained, and mentored fellow employees of a multi-discipline team consisting of general, structures, and electrical/avionics mechanics on both the military and FAA repair station sides of Boeing San Antonio, TX, on Quality Management System, Company Management Systems, and technical resources to include: Boeing Engineering Drawings, Boeing wiring database (WIRS), Douglas Process Standard (DPS), Boeing Product Standard Data System (PSDS), USAF Time Compliance Technical Orders (TCTOs), and maintenance manuals.
- I have managed, developed, and implemented operational plans to achieve program objectives and drive performance to ensure business objectives.
- I am proficient in in-depth troubleshooting to identify root cause analysis on nonconformance, to identify the cause, and prevent reoccurrence.
- During the C32 platform transition from Boeing, Wichita, KS, to San Antonio, TX. I was selected to analyze, identify, and evaluate the products, operations, and processes to ensure we meet or exceed quality management requirements, applicable company procedures, contractual requirements, and FAA regulations.
- SME (Subject Matter Expert) with technical resources: capable of analyzing product implementations, modifications, and enhancements to the product in accordance with specific customer specifications and technical directives by interpreting and communicating requirements concerning FAA Airworthiness Directives, Service Bulletins, and Service Letters.
- I have a thorough understanding and capability of utilizing the Quality Management System at Boeing, along with company management systems and technical resources, to include: Boeing Engineering Drawings, WIRS, Douglas Process Standard (DPS), PSDS, USAF Time Compliance Technical Orders (TCTOs), and maintenance manuals.
- As a lead, I both generated and provided corrective action (dispositioned) non-conformance plans and hardware/processes, and reviewed and validated product non-conformances for applicable dispositions, quality procedures, and engineering requirements. As well as reviewing and validating product non-conformances for applicable dispositions, quality procedures, and engineering requirements.
- Worked directly with on-site government oversight (DCMA) on troubleshooting and resubmitting non-conformances for actual work accomplished to capture work hours expended, with detailed documentation of work performed and corrective action.
- As a field team member, I am capable and have independently developed or modified existing troubleshooting procedures to ensure problem resolution and implement corrective or preventive action, while providing in-depth, detailed documentation and resolution to both company and customer QA (USAF).
- FAA Airframe License certificate number 3228373 and FCC license PGGB076826.
- Active Secret Clearance.
Overview
33
33
years of professional experience
Work History
Field Service Engineer
Collins Aerospace
Richards, Texas
03.2021 - Current
- Supported programs including High Frequency Global Command System and KC-135 Iridium installation.
- Functioned as on-site Field Service Engineer for Mexican Navy in Veracruz.
- Operated and maintained Transportable Blackhawk Simulator training system for Mexican Navy.
- Ensured compliance with technical documentation for preventive and unscheduled maintenance.
- Adhered to system safety requirements and OSHA regulations throughout operations.
- Compiled CDRL Device Performance Report detailing scheduled and accomplished hours.
Field Service Representative
Vertex Aerospace
Eindhoven, Netherlands
10.2017 - 03.2021
- FSR on the KDC-10 aircraft, where I performed the following duties: extensive troubleshooting, repair, and maintenance to include A-checks, C-checks, and D-checks, as well as testing of both the RARO and mechanical systems of the Air Refueling System (BOOM) utilizing various types of test equipment (e.g., Special Test Equipment "STE," Automated Test Equipment "ATE," and shop aids) and maintenance manuals, schematics, wiring diagrams, and engineering documents.
- I work directly and deploy actively with the Royal Netherlands Air Force in support of the Remote Aerial Refueling Operator system.
- Work as a liaison between Vertex Aero Space and the Royal Netherlands Air Force to provide onsite supply and technical support, as requested.
- Inspect components, and verify repairs for flight worthiness requirements.
Team Lead / Avionics Technician/ Mechanic
Boeing Company
San Antonio, Texas
11.2011 - 10.2017
- Assigning daily work tasks consisting of scheduled and unscheduled maintenance, and engineering modifications (TCTOs), and providing support and oversight of approved technical data, products, and processes.
- Managed customer expectations by coordinating with the Boeing Engineering Department, Program Management, Boeing Quality Assurance Department (QA), and Supply Chain Management to resolve customer concerns.
- Participated in daily briefings to provide the management with maintenance goals, schedule performance, and job completions.
- Performed scheduled maintenance modifications to include aircraft shoring for engine and flight control surface removals, installation, and operational checks.
- Troubleshot complex fuel, pneumatic, hydraulic, and electrical systems to isolate mechanical or electrical faults and repair faulty components.
- Document procedures and established processes to ensure contractual and regulatory compliance (e.g., repairs, test results, applicable modifications, and inspection results).
- Assemble, disassemble, and/or modify systems by changing, removing, replacing, or upgrading aerospace components.
- Created, oversaw, and implemented a training course for the WIRS (Boeing wiring program) used in the implementation of the Over Sea Connectivity Modification on the C-32 program.
- Performed and managed scheduled and unscheduled maintenance (A-checks, C-checks, D-checks, and aircraft discrepancies), modifications, post-flight, and pre-flight operations for aircraft induction and delivery to ensure aircraft were returned to service.
Team Lead
Boeing Company
San Antonio, TX
08.1999 - 11.2011
- Performed and managed scheduled and unscheduled maintenance (A-checks, C-checks, D-checks, and aircraft discrepancies), modifications, post-flight, and pre-flight operations for aircraft induction and delivery to ensure aircraft were returned to service.
- Performed operational checks of the aircraft's “return to service” after the completion of PDM/Modification.
- Followed and enforced FAA processes to ensure aircraft were airworthy upon completion of the work package.
- Oversaw crew debrief in open dialogue, and interfaced with flight crews, engineering, management, suppliers, and customers to ensure customer acceptance and satisfaction.
- Contract Field Team (CFT) member, where I performed a dual role as both the team lead and aircraft technician in support of AOG aircraft, with a 100 percent success rate.
- I have performed extensive troubleshooting, repair, and testing of aircraft avionic, electrical (electronic circuits), air refueling systems (BOOM), and mechanical systems using various types of test equipment (e.g., Special Test Equipment "STE," Automated Test Equipment "ATE," and shop aids).
- I have adjusted and/or repaired discrepancies, utilizing applicable maintenance manuals, schematics, wiring diagrams, and engineering documents prior to flight test.
Avionics Technician
Raytheon, Dee Howard Company, Boeing, SIP Technical Services
San Antonio, TX
08.1997 - 08.1999
- Performed A, C checks, as well as avionic upgrade installations, on Boeing 727, 737, McDonnell Douglas DC-10 (KC-10), DC-9, and MD-80 airframes.
- Represented the company by coordinating the work schedule and support functions to meet the schedules of both foreign and domestic clients.
- In addition, I worked closely with the customer to resolve unforeseen modification discrepancies.
- Performed a complete rewire, terminations, hook-ups, 'point-to-point' continuity checks, and repair of the UH-60 Black Hawk helicopter utilizing common and specialized test equipment, engineering drawings, and technical data.
Avionics Technician
U.S. Navy
Whidbey Island, WA
07.1993 - 08.1997
- I was assigned to the Aircraft Intermediate Maintenance Department (AIMD), where I performed failure and forensic analysis of aerospace components and systems down to the component level of discrepant line replaceable units (LRU) of the Identification of Friend or Foe systems (IFF), including the AN/APX-100(V), AN/APX-72, and the AN/APX-76 transponders and interrogators by utilizing maintenance manuals, schematics, wiring diagrams, and common and specialized test equipment.
Education
FAA-AIRFRAME license -
03.2007
GED -
03.1995
Avionics Technician Training 'C' Schools -
09.1994
Avionics Technician Training 'A' School -
07.1994
US Navy Avionics Technical Training - JOB STRAND IV Preparatory Course
12.1993
CBM-Electronics - MATH FOR ELECTRONICS II
06.1992
Skills
- Aircraft maintenance
- A/C troubleshooting
- Systems integration
- Customer relationship management
- Field support operations
- Performance reporting
- System performance evaluation
- Technical documentation
- Safety compliance
- Maintenance planning
- Training development
Timeline
Field Service Engineer
Collins Aerospace
03.2021 - Current
Field Service Representative
Vertex Aerospace
10.2017 - 03.2021
Team Lead / Avionics Technician/ Mechanic
Boeing Company
11.2011 - 10.2017
Team Lead
Boeing Company
08.1999 - 11.2011
Avionics Technician
Raytheon, Dee Howard Company, Boeing, SIP Technical Services
08.1997 - 08.1999
Avionics Technician
U.S. Navy
07.1993 - 08.1997