INTERESTS
Music Production Guitar Live Events/Performance Technology Gaming
Michael Diaz
Chicago,IL
Summary
Dependable and adaptable professional with 10+ years of experience across warehouse operations, inventory, customer service, and event support. Experienced in fast paced environments where accuracy, organization, teamwork, and initiative are essential. Known for taking ownership of responsibilities, learning new processes quickly, and helping teams stay productive and organized. Currently expanding my technical knowledge through hands on IT training, with a long term interest in building a career that combines my practical experience with developing technical skills.
Overview
11
11
years of professional experience
Work History
Warehouse Technician
Leidos QTC Management
11.2024 - Current
- Fulfilled and prepared medical supply orders and kits for Laboratory and Event Operations, including military events supporting the Army, Navy, National Guard, and Coast Guard, verifying items, quantities, expiration dates, labeling, and documentation to ensure accurate shipments.
- Performed inventory cycle counts and provided accurate inventory information, including quantities, expiration dates, serial numbers, and discrepancies, to support inventory accuracy.
- Used Acumatica to issue, receive, track, and locate inventory, verify quantities, and maintain accurate inventory records.
- Organized inventory, medical kits, and event materials by expiration date to support proper stock rotation and inventory control.
Associate
Bottom Lounge
04.2023 - Current
- Delivered food and beverages to guests in a fast paced hospitality environment while providing friendly and attentive customer service.
- Assisted guests by answering questions, providing directions, and processing transactions accurately.
- Managed coat check operations during concerts and private events.
- Supported weddings, concerts, and private events through venue setup, preparation, service, and breakdown.
- Worked with event, kitchen, and service staff to maintain organized and efficient operations throughout events.
Warehouse Associate
HS Wholesale / GW Trading
03.2018 - 11.2024
- Conducted inventory audits and cycle counts, investigated discrepancies between physical inventory and system records, and maintained detailed records of shortages, variances, and inventory corrections to provide management and purchasing staff with accurate inventory information.
- Developed and documented a targeted inventory audit procedure using detailed count sheets to identify items and investigate potential discrepancies.
- Inspected incoming and outgoing shipments to verify quantities, accuracy, and condition, identifying damages, and incorrect items to prevent shipping errors.
- Fulfilled customer orders through accurate picking, packing, and labeling, while staging and moving products between receiving, storage, and shipping areas to support efficient warehouse operations.
- Loaded and unloaded incoming and outgoing shipments, secured pallets for transportation, and operated pallet jacks and other material handling equipment to safely move inventory throughout the warehouse.
Service Deli Clerk
Tony's Finer Foods
12.2015 - 12.2016
- Assisted customers by answering questions, fulfilling orders, providing product recommendations, and helping locate products and services.
- Prepared, sliced, weighed, packaged, and priced deli meats and cheeses according to customer specifications.
- Offered product samples and promoted featured items to increase customer engagement and sales.
- Stocked, labeled, and organized merchandise while maintaining an orderly stockroom and replenishing products as needed.
- Followed food safety, sanitation, and quality standards while preparing and handling food products.
Education
High School Diploma -
Carl Schurz High School
ChicagoSkills
- Inventory Control
- Cycle counting
- Order Fulfillment
- Shipping & Receiving
- Warehouse Operations
- Quality Assurance
- Microsoft Excel / Google Sheets
- Problem Solving
- Attention to detail
- Customer Service
- IT Fundamentals
- Networking Fundamentals
- Active Directory
- DNS / DHCP
- VPNs
- File Shares
- Azure
- osTickets
IT Technical Training
Interests
Timeline
Warehouse Technician
Leidos QTC Management
11.2024 - Current
Associate
Bottom Lounge
04.2023 - Current
Warehouse Associate
HS Wholesale / GW Trading
03.2018 - 11.2024
Service Deli Clerk
Tony's Finer Foods
12.2015 - 12.2016
High School Diploma -
Carl Schurz High School