Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.
Overview
18
18
years of professional experience
Work History
Care Manager
Astor Services
Rhinebeck, NY
04.2019 - Current
Participated in team meetings with other staff members to discuss case management issues.
Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
Provided crisis intervention services to clients when necessary.
Provided advocacy for clients to ensure their needs are met through appropriate services.
Educated family members about patient's condition, treatments and available resources.
Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
Assisted clients in developing and achieving short-term and long-term goals.
Facilitated the coordination of medical appointments and transportation for clients when needed.
Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
Served as a liaison between clients' families and community agencies providing services to them.
Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
Stephen Minister
Hopewell Reformed Church
Hopewell Junction, NY
02.2017 - 05.2019
Provided pastoral counseling to individuals in need of guidance or comfort.
Conducted weekly meetings with church staff and congregation to discuss upcoming events, services, and activities.
Led and organized worship services and music ministries for diverse congregational gatherings.
Participated in fundraising to support congregational activities.
Visited, counseled, and prayed with church members to provide pastoral care.
Certified Nursing Assistant
Wingate Nursing Home
Beacon, NY
03.2011 - 11.2013
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Observed patients for any changes in their physical or mental condition.
Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Participated in educational programs related to nursing assistant skills development.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Assisted with ambulation of patients utilizing appropriate equipment safely.
Reported changes in patient condition to registered nurse or physician.
Took temperature readings orally or rectally as instructed by the RN or MD.
Collected specimens for testing purposes upon request from physicians or nurses.
Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Provided comfort measures such as back rubs and positioning pillows for added comfort.
Provided emotional support to family members regarding end-of-life decisions.
Served meals to patients in their rooms and assisted with feeding when needed.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Transported patients to treatment units, using wheelchair or stretcher.
Provided emotional support to patients and families during difficult times.
Cleaned and sanitized patient rooms according to established protocols.
Answered call lights promptly and responded to patient needs accordingly.
Assisted with admission procedures such as gathering personal data from the patient's chart.
Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Responded quickly to emergency situations involving sudden illness or injury.
Distributed drinking water and nourishment to residents.
Used mobility devices to transport patients.
Assisted residents in preparing for activities and social programs.
Documented activities and recorded information in EMR system.
Observed and reported unusual symptoms and changes to charge nurse.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Assisted residents with bathing and dressing to promote personal hygiene.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Certified Nursing Assistant
Unlimited Care LLC Agency
Poughkeepsie, NY
02.2011 - 04.2013
Monitored vital signs including blood pressure, pulse rate, respiration rate.
Observed patients for any changes in their physical or mental condition.
Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Participated in educational programs related to nursing assistant skills development.
Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Assisted with ambulation of patients utilizing appropriate equipment safely.
Reported changes in patient condition to registered nurse or physician.
Took temperature readings orally or rectally as instructed by the RN or MD.
Collected specimens for testing purposes upon request from physicians or nurses.
Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Provided comfort measures such as back rubs and positioning pillows for added comfort.
Provided emotional support to family members regarding end-of-life decisions.
Served meals to patients in their rooms and assisted with feeding when needed.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Transported patients to treatment units, using wheelchair or stretcher.
Provided emotional support to patients and families during difficult times.
Cleaned and sanitized patient rooms according to established protocols.
Answered call lights promptly and responded to patient needs accordingly.
Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Responded quickly to emergency situations involving sudden illness or injury.
Distributed drinking water and nourishment to residents.
Used mobility devices to transport patients.
Assisted residents in preparing for activities and social programs.
Activities Coordinator
Putnam ARC
Carmel, NY
04.2006 - 09.2008
Provided guidance and mentorship to program participants.
Utilized data analysis techniques to identify areas for improvement in past events.
Addressed issues raised by parents or guardians regarding their children's participation in the program.
Ensured safety protocols were adhered to during all activities.
Collaborated with other departments to coordinate interdisciplinary programming initiatives.
Organized recreational activities to promote social interaction among participants.
Maintained accurate records of participant attendance and progress reports.
Planned outings such as camping trips or museum visits for participants.
Conducted daily evaluations of program activities to ensure that objectives are met.
Performed administrative tasks such as filing paperwork or ordering supplies.