Summary
Overview
Work History
Education
Skills
Timeline
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Michael Dickhaut

Clermont,FL

Summary

Hospitality professional with over 16 years of managerial experience in the Event Industry, specializing in guest satisfaction and service excellence. Proven ability to manage guest requests and resolve issues effectively, contributing to a positive guest experience. Strong teamwork skills and adaptability to dynamic environments, with a commitment to maintaining high service standards. Currently pursuing growth opportunities within Walt Disney World Resorts to leverage extensive Disney knowledge and enhance management capabilities.

Overview

18
18
years of professional experience

Work History

Concierge, Operations Support and Front Line Service Advisor

Disney Parks, Experiences and Products
06.2022 - Current
  • Focus on the 5 keys, Safety, making sure we complete each of our daily tasks in a safe environment). Courtesy, ensuring every guest and every cast member is polite and welcoming to all around them. Inclusion, no matter what beliefs or views keep an open mind and make sure to involve everyone around you. Show, keep areas and costumes clean and tidy to show guests and other cast members that you care about where you work and how you look. Efficiency, help and find ways to make cast members achieve and complete tasks in a timely manner.
  • I work with my Leadership and other Front-Line Service Advisors to ensure a guest is leaving the desk in a good happy Disney place. I want to make sure we can preserve the magic Disney instilled in me as a child into my work now. I was awarded Quarter Four Confirmation of Excellence Award from Pop Century Resort Concierge in 2023.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.

Operations Manager and Chief Technical Supervisor

Talk of the Town Variety Entertainment
08.2018 - 06.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Coordinated with vendors to secure high-quality services, ensuring memorable event experiences.
  • Enhanced team collaboration by developing comprehensive communication plans that kept all stakeholders informed and engaged.

Operations Manager

Howard Lansat Photography
11.2007 - 08.2018
  • Started out as backup photographer turned into Operations Manager. Trainer for event photography and helped redesign on site photo shoot and print photo stations for the newer 64 bit software and equipment. Rebuilt photo booths to become open air design booths. Started out working 2-6 events a week to 10-12 events per week by changing and reorganizing company priorities.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Bachelor's Degree - Photography

University of Maryland
College Park, MD
12.2010

Associate Degree - Photography

Montgomery College
Rockville, MD
01.2008

Skills

  • Leadership
  • Multi-Tasking
  • My Disney Experience
  • Guest Service Suite
  • Adobe Photoshop
  • Electronic/IT Knowledge
  • Troubleshooting
  • HERO
  • LILO
  • Microsoft Office
  • Disney’s Hotel Experience
  • Visionline
  • Concierge (ops and desk) Trainer
  • Adobe Lightroom
  • SAP Knowledge
  • Time Management
  • Team player mentality

Timeline

Concierge, Operations Support and Front Line Service Advisor

Disney Parks, Experiences and Products
06.2022 - Current

Operations Manager and Chief Technical Supervisor

Talk of the Town Variety Entertainment
08.2018 - 06.2022

Operations Manager

Howard Lansat Photography
11.2007 - 08.2018

Associate Degree - Photography

Montgomery College

Bachelor's Degree - Photography

University of Maryland

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