Michael Diemer

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Audited total sales and receipts and corrected any errors with billing, customer information, returns & exchanges, discounts, and store expenses.
• Contacted sales representatives of vendors for customer special orders and followed through with orders to completion, including any shipping.
• Maintained all backstock of store merchandise and consistently restocked floor when needed.
• Ensured cleanliness and appearance of store.
• Merchandised men's products and accessories weekly.
• Contacted buyers weekly to pass along list of customer, staff, and personal feedback.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Created employee schedules monthly, interviewing and hiring new employees when appropriate to maintain adequate staff levels.
• Evaluated employee performance and conveyed constructive feedback to improve areas where needed.
• Successfully managed store budgets to maximize productivity and profitability.

*See job description for most recent listed company position.

• Organized tables, racks, and shelves to maintain appearance of store.
• Provided excellent customer service through active engagement and built rapport with regular customers.
• Helped customers locate products and checked store system for merchandise at other store locations.
• Prepared new merchandise on delivery days.
• Accurately navigated company POS system, processing transactions, inventory checks, and customer billing information.
• Maintained cleanliness of store daily.