Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Digerose

Reseda,CA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

11
11
years of professional experience

Work History

Team Trainer

Treat Wireless
Chatsworth, CA
10.2023 - Current
  • Developed and implemented curriculum for new hire onboarding program.
  • Created individual learning plans to address gaps in employee knowledge and skillsets.
  • Implemented top techniques for new hires.
  • Adapted to dynamic company needs.

Area Manager

Treat Wireless
Ventura, CA
12.2022 - 10.2023
  • Resolved conflicts between employees or customers in a professional manner.
  • Performed routine evaluations of inventory and equipment control.
  • Increased team performance metrics by introducing new incentive initiatives.
  • Mentored team members on best service practices.
  • Coached, developed and motivated team to achieve revenue goals.

Lifeline Agent

Treat Wireless
Chatsworth, CA
03.2021 - 12.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Enrolled participants in Lifeline program.
  • Function effectively when facing severe weather.

Delivery Driver

Amazon
Camarillo, CA
08.2020 - 03.2021
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Utilized GPS and maps for efficient route planning.

Security Specialist

Target
Los Angeles, USA
08.2016 - 08.2020
  • Identify hot or trending items of theft by doing daily item counts, checking sales of items, and checking update logs from the sales floor employees
  • Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
  • Circulate among visitors, guests, or employees to preserve the safety of the store and protect property
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Electronics Team Trainer

Target
Los Angeles, USA
07.2013 - 09.2016
  • Monitor, evaluate, or record training activities or program effectiveness
  • Develop alternative training methods if expected improvements are not seen
  • Drive sales through product placement, when to rotate items due to season and demand, product knowledge, and excellent service
  • Be the example for the team and always being a team player

Education

High School Diploma -

West Valley Occupational Center
Los Angeles, CA
06.2012

Skills

  • Active Listening
  • Speaking
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Personnel and Human Resources
  • Negotiation
  • Education and Training
  • Equipment Maintenance
  • Customer and Personal Service
  • Adaptive
  • Comfortable With Hands-On Work

References

References available upon request.

Timeline

Team Trainer

Treat Wireless
10.2023 - Current

Area Manager

Treat Wireless
12.2022 - 10.2023

Lifeline Agent

Treat Wireless
03.2021 - 12.2022

Delivery Driver

Amazon
08.2020 - 03.2021

Security Specialist

Target
08.2016 - 08.2020

Electronics Team Trainer

Target
07.2013 - 09.2016

High School Diploma -

West Valley Occupational Center

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Michael Digerose