Michael Dillon
Springfield,MA
Summary
Organized Mentor promotes proven history of communication, collaboration and leadership. Quickly build rapport with coworkers and assesses situations to foster seamless workflows. Energetic team player with high-level emotional intelligence and commitment to supporting team growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Aircrew Flight Equipment Technician
US Air Force- Dept. of Defense
Chicopee, MA
02.2002 - 06.2024
- Conducted root cause analysis and identified corrective actions for software defects.
- Developed test plans, strategies, and cases to ensure product quality.
- Mentored team members in the development of QA processes and procedures.
- Evaluated existing automation frameworks and recommended improvements.
- Developed detailed bug reports with steps to reproduce issues.
- Monitored system performance metrics to identify potential problems early on.
- Assisted in developing web services testing strategy using SoapUI Pro tool.
- Identified areas of improvement in terms of workflow optimization and resource utilization.
- Ensured compliance with applicable industry regulations and standards throughout the QA process.
- Worked collaboratively with members of operations department to improve processes and optimize productivity.
- Implemented safety training for new hires and re-training for current employees.
- Reviewed quality trends to prevent or reduce defects, determined problem causes and initiated actions for correction.
- Coached, mentored and motivated QC managers and inspectors to improve quality control process.
- Performed annual audits and random quality inspections of plant facilities.
Lead Training Instructor
US Air Force- Dept. of Defense
Chicopee, MA
10.2018 - 04.2022
- Developed and delivered training programs to staff in the company's policies and procedures.
- Facilitated group discussions with trainees to ensure understanding of course material.
- Conducted assessments of trainee performance, providing feedback on areas for improvement.
- Assisted with the development of a variety of instructional materials such as manuals, handouts, audio-visual aids and other resources.
- Monitored progress of trainees during classes, adjusting instruction accordingly to maximize learning outcomes.
- Collaborated with subject matter experts to develop new training initiatives tailored to specific needs of organization.
- Organized and maintained records of attendance, grades, evaluations and other pertinent data related to training sessions.
- Prepared reports summarizing student progress in each course offered by the organization.
- Upheld company guidelines, compliance standards and quality control procedures.
- Assessed training requirements and devised effective class plans.
- Mentored new instructors on teaching strategies and standard procedures.
- Helped over [Number] participants reach educational goals by [Action].
- Trained newly hired top talent to fill key positions and maximize productivity.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
- Created tests, exercises and role-plays for courses to verify competency.
- Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Education
Some College (No Degree) -
University of Massachusetts - Lowell
Lowell, MASkills
- Equipment Troubleshooting
- Developing lesson plans
- Quality Control
- Parts inspection
- Team Management
- Program implementation
- Operations Management
- Training and mentorship
Certification
- Certified in Quality Assurance
- Certified as Lead Operations Training Manager
Timeline
Lead Training Instructor
US Air Force- Dept. of Defense
10.2018 - 04.2022
Aircrew Flight Equipment Technician
US Air Force- Dept. of Defense
02.2002 - 06.2024
Some College (No Degree) -
University of Massachusetts - Lowell