Michael DiMeo
Winston-Salem,NC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Project Management
Springboard Manufacturing
09.2020 - 12.2022
- Achieved project objectives on time and within budget by effectively managing resources, scope, and risks.
- Improved team efficiency by implementing agile project management methodologies and streamlining communication channels.
- Reduced project delivery times by optimizing internal processes and removing bottlenecks in project workflow.
- Ensured timely completion of projects through diligent monitoring of progress, proactive risk mitigation, and decisive action when necessary.
- Fostered a collaborative work environment by facilitating open communication among cross-functional teams and stakeholders.
- Developed comprehensive project plans with clearly defined objectives, milestones, timelines, and resource allocations for successful execution.
- Delivered exceptional results under tight deadlines by maintaining a strong focus on prioritization, planning, and execution.
- Built solid relationships with clients through regular updates on project status, addressing concerns promptly, and demonstrating understanding of their business needs.
- Applied industry best practices to enhance the quality of deliverables while adhering to strict compliance standards.
- Contributed to revenue growth by delivering high-quality projects that exceeded client expectations and led to repeat business or referrals.
- Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
Director of Customer Success
AccuMED Corp
10.1996 - 09.2020
- Improved customer satisfaction rates by implementing targeted customer success strategies and providing personalized support.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Streamlined internal processes to optimize team efficiency and deliver faster results to clients.
- Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Provided comprehensive training programs for Customer Success team members, ensuring high-quality service delivery across all touchpoints.
- Conducted regular account reviews to identify areas of opportunity for upselling or cross-selling product offerings.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
- Created effective customer feedback channels that enabled real-time adjustments to services or products offered based on input received from users.
- Developed and executed successful client onboarding programs, resulting in increased satisfaction rates and faster time-to-value realization for new customers.
- Identified root causes of customer churn by analyzing account data, implementing strategies to address specific pain points and win back lost business.
- Championed a customer-centric approach within the organization, driving culture shifts towards prioritizing client needs above all else.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing multi-million dollar contract sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
No Degree - Criminal Justice
Erie Community College
Buffalo, NYSkills
- Scope Management
- Strategic Planning
- Customer Relations
- Technical Expertise
- Organizational Skills
- Decision Making
- Budgeting and Forecasting
- Team Leadership
- Vendor Management
- Process Improvement
- Quality Assurance
- Problem Solving
- Training and Development
- Cross-functional Coordination
- Time Management
Affiliations
- Make-A-Wish Volunteer - Wish Granter
Certification
- Certified Six Sigma Lean Manufacturing
Additional Information
Traveled the globe extensively for many years. This educated me on many different cultures along with the ability to adapt in different countries and establish life long relationships to this day.
Timeline
Director of Project Management
Springboard Manufacturing
09.2020 - 12.2022
Director of Customer Success
AccuMED Corp
10.1996 - 09.2020
No Degree - Criminal Justice
Erie Community College
- Certified Six Sigma Lean Manufacturing
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