Michael Dimond

Evaluated final results to determine quality levels and isolate root causes of any identified faults.

• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Established a proactive maintenance program for shop tools and equipment that extended their lifespan while reducing repair expenses.
• Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
• Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
• Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
• Directed daily operations of team of 5 technicians and shop professionals.

• Efficiently allocate day-to-day shop workflow to maximize productivity and control the flow of vehicle repairs
• Preform future Employee interviews as well as 2 day working interview, determine Technician’s level and grade
• Teach and assist all employees on learning new and old automotive theory and techniques.
• Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.

• Primarily responsible for diagnosing and resolving computer, electrical, and mechanical problems on vehicles
• Developed accurate vehicle repair estimates by computing cost of labor and necessary replacement parts
• Communicated with customers to capitalize on opportunities for upselling and cross-selling additional repairs.

• Worked closely with the manager to assist in coordinating daily operations of a repair shop with 29 employees
• Confirmed vehicle repairs for resale on public lots; supervise the fully functional automotive repair and body shop.

• Replaced damaged, missing, or defective parts with new and refurbished components.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Inspected and tested equipment to locate worn and damaged parts.
• Test drove vehicles to determine problems and test repairs.